German speaking Customer Support Consultant job – Competitive salary + benefits – Cape Town, So[...]

Language Recruiters; Cape Town; On-site; ZAR 250,000 - 450,000; Full time

Job summary

An international tech company in Cape Town is looking for a German speaking Customer Support Consultant. In this role, you will train hoteliers on the software, call them to discuss features, and create educational content. The ideal candidate will have native German speaking skills and hotel experience. This position offers extensive growth opportunities within a vibrant work environment.

Benefits

Employee Equity Scheme

Regular trips to Europe

Annual salary increases

Training & Development opportunities

Friday lunches

Qualifications

• Speaks German on a native level.
• Experience in hotel front-desk or reservations.
• Ability to lead conversations and upsell.

Responsibilities

• Train hoteliers in using the system effectively.
• Proactively call hoteliers to discuss features.
• Collaborate with the German team on projects.
• Create educational content for hoteliers.

Skills

German speaking on a native level

Hotel experience

Patient and empathetic

Motivated in high-tech environments

Strong prioritization abilities

Team player

Organized with attention to detail

Job description

Overview

An international super-fast growing tech company that are revolutionising hoteliers around the globe has an exciting job opportunity for a German speaking Customer Support Consultant to join their team in Cape Town, South Africa. You will be responsible to ensure their German speaking hoteliers are using their software with absolute happiness. Embrace challenges and opportunity for growth in a fun and relaxed working environment!

Your key job responsibilities as the German speaking Customer Support Consultant in Cape Town, South Africa will include:

• Training hoteliers in using the system to their best advantage on all possible touchpoints
• Proactively calling hoteliers to convince them of the added value of our additional paid features
• Fun & productive collaboration with our other teams, specifically your German teammates
• Creating video & written content to teach our hoteliers all possible topics so they can use the system in the most self-sufficient way

Qualifications

Requirements for this German speaking Customer Support Consultant job in Cape Town, South Africa:

• Speaks German on a native level
• Hotel (front-desk/reservations) experience
• Patient and empathetic towards others, but naturally able to lead a conversation, deal with emotions, and not afraid to upsell
• Motivated to work in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities
• Drive to revolutionise hoteliers worldwide
• Self-motivated & ability to deliver under pressure
• Team-player
• Organised and great eye for detail
• Affection for both international business & tech

Benefits

Benefits for working with this team:

• Working in a vibrant international fast-growing company
• Unlimited learning & growth potential
• Your ideas and performance making a big difference in our organisation and the global hotel industry
• Work hard, Play hard mentality. They love celebrating successes together!
• Employee Equity Scheme
• Regular trips to Europe for trainings & celebrational ceremonies (International Week)
• Annual hotel experience
• Friday lunches are on them
• Annual salary increases
• Training & Development opportunities

How to apply

Ready to embark on this thrilling adventure? Send us your application to [e-mail] today! This German speaking Customer Support Consultant job in Cape Town, South Africa is waiting for you!

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