German speaking Customer Support Consultant job – Competitive salary + benefits – C[...]

Language Recruiters; Cape Town; On-site; ZAR 25,000 - 45,000; Full time

Job summary

An exciting opportunity awaits as a German speaking Customer Support Consultant in a vibrant international tech company. You will play a key role in ensuring German-speaking hoteliers are fully satisfied with their software experience. This role offers a fun and relaxed work environment where your ideas and contributions can significantly impact the global hotel industry. With unlimited learning potential and a culture that celebrates success, you will thrive in this fast-paced, entrepreneurial setting. Join a team that values collaboration and innovation, and embark on a thrilling adventure in the tech world!

Benefits

Employee Equity Scheme

Regular trips to Europe for training

Annual hotel experience

Friday lunches provided

Annual salary increases

Training & Development opportunities

Qualifications

• Native German speaker with customer support experience.
• Strong communication and organizational skills are essential.

Responsibilities

• Train hoteliers on using the software effectively.
• Proactively engage with hoteliers to upsell features.
• Create content to educate users for self-sufficiency.

Skills

German (native level)

Customer Support

Communication Skills

Empathy

Sales Skills

Organizational Skills

Team Player

Detail-oriented

Job description

An international super-fast growing tech company that is revolutionizing hoteliers around the globe has an exciting job opportunity for a German speaking Customer Support Consultant to join their team in Cape Town, South Africa. You will be responsible for ensuring their German speaking hoteliers are using their software with absolute happiness. Embrace challenges and opportunities for growth in a fun and relaxed working environment!

Your key job responsibilities as the German speaking Customer Support Consultant in Cape Town, South Africa will include:

• Training hoteliers in using the system to their best advantage on all possible touchpoints
• Proactively calling hoteliers to convince them of the added value of our additional paid features
• Fun & productive collaboration with our other teams, specifically your German teammates
• Creating video & written content to teach our hoteliers all possible topics so they can use the system in the most self-sufficient way

Requirements for this German speaking Customer Support Consultant job in Cape Town, South Africa:

• Speaks German on a native level
• Hotel (front-desk/reservations) experience
• Patient and empathetic towards others, but naturally able to lead a conversation, deal with emotions, and not afraid to upsell
• Motivated to work in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritization abilities
• Drive to revolutionize hoteliers worldwide
• Self-motivated & ability to deliver under pressure
• Team player
• Organized and great eye for detail
• Affection for both international business & tech

Benefits for working with this team:

• Working in a vibrant international fast-growing company
• Unlimited learning & growth potential
• Your ideas and performance making a big difference in our organization and the global hotel industry
• Work hard, play hard mentality. They love celebrating successes together!
• Employee Equity Scheme
• Regular trips to Europe for trainings & celebrational ceremonies (International Week)
• Annual hotel experience
• Friday lunches are on them
• Annual salary increases
• Training & Development opportunities

Ready to embark on this thrilling adventure? Send us your application to [e-mail] today! This German speaking Customer Support Consultant job in Cape Town, South Africa is waiting for you!