German-Speaking Customer Service & Sales Representatives

• Join a reputable airline brand across different work areas
• Assist passengers with pre- and post-flight travel inquiries in the customer relations department in German and English
• Utilize airline reservation systems, handle voice calls in English and German, and potentially engage in written correspondence
• Comprehensive paid training on products and systems provided
• Daily interaction with international passengers for inquiries and feedback
• Expected to achieve specific key performance indicators and maintain high client service standards
• Work in a fast-paced and time-critical call center environment

Requirements

• Must have native-level fluency in German (both verbal and written skills required)
• Only permanent residents or South African ID holders eligible
• Strong computer literacy and technical skills
• Clean criminal record
• Flexible to work in shifts
• Previous customer service experience is advantageous

Employment Terms:

• Full-time, Permanent contract: 40 hours per week with 8-9 hour shifts per day

Operational Hours: 24/7, 365 days a year

Rotating shifts including weekends and public holidays as needed.

• Specific operating hours based on assigned account, to be discussed during interviews
• Training: 4 weeks (Fully Paid)
• Health Insurance Coverage provided by the Company
• Fully remote work from home

Equipment requirements:

Reliable Fibre or ADSL internet connection required at own expense.

• UPS solution necessary during power outages (Inverters available for purchase through our client's Cape Town branch or personal solutions accepted)