German-Speaking Customer Service & Sales Representatives

RMV Solutions Pty Ltd; Durban; On-site; ZAR 200,000; Full time

Job summary

A leading airline brand is seeking a customer relations assistant fluent in German and English, to engage with international passengers in a fast-paced call center. This full-time, remote position offers paid training, health insurance, and the chance to work 24/7. Strong computer literacy and flexibility in shifts are essential.

Benefits

Comprehensive paid training

Health Insurance Coverage

Fully remote work

Qualifications

• Native-level fluency in German required (both verbal and written).
• Customer service experience advantageous.
• Clean criminal record and flexibility to work shifts.

Responsibilities

• Assist passengers with pre- and post-flight travel inquiries.
• Handle voice calls in English and German; engage in written correspondence.
• Achieve key performance indicators and maintain high service standards.

Skills

Fluency in German

Fluency in English

Computer Literacy

Technical Skills

Job description

Join a reputable airline brand across different work areas.

Assist passengers with pre- and post-flight travel inquiries in the customer relations department in German and English.

Utilize airline reservation systems, handle voice calls in English and German, and potentially engage in written correspondence.

Comprehensive paid training on products and systems is provided.

Interact daily with international passengers for inquiries and feedback.

Achieve specific key performance indicators and maintain high client service standards.

Work in a fast-paced and time-critical call center environment.

Requirements

• Must have native-level fluency in German (both verbal and written skills required).
• Only permanent residents or South African ID holders eligible.
• Strong computer literacy and technical skills.
• Clean criminal record.
• Flexible to work in shifts.
• Previous customer service experience is advantageous.

Employment Terms

• Full-time, Permanent contract: 40 hours per week with 8-9 hour shifts per day.
• Operational Hours: 24/7, 365 days a year, including weekends and public holidays as needed.
• Specific operating hours based on assigned account, to be discussed during interviews.
• Training: 4 weeks (Fully Paid).
• Health Insurance Coverage provided by the Company.
• Fully remote work from home.
• Equipment requirements:
• Reliable Fibre or ADSL internet connection at own expense.
• UPS solution necessary during power outages (Inverters available for purchase through our Cape Town branch or personal solutions accepted).

Additional Compensation Details

• Annual Compensation: R200,000 CTC (R16,600 per month).
• Probation Period: 4 months.