German-Speaking Customer Service Representative

Believe Resourcing; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading global fashion brand is seeking German-speaking Customer Service Representatives in Cape Town. This role involves delivering outstanding service and supporting a wide range of customer queries. Join a dynamic team with competitive earning potential and career growth opportunities.

Benefits

Medical insurance

Trauma support

Access to professional learning platforms

Transport provided daily

Collaborative team culture

Qualifications

• Fluency in German (B1–C2 level) required.
• Previous experience in a customer support role is advantageous.

Responsibilities

• Provide professional and empathetic support via email, calls, and chat.
• Manage customer queries including orders, returns, and complaints.
• Proactively engage with customers to resolve issues.

Skills

Fluency in German

Basic English proficiency

Customer-centric mindset

Strong communication skills

Job description

German-Speaking Customer Service RepresentativeLocation: Cape Town (Fully On-site)Salary: Up to R30,000 CTC per month (based on experience and language proficiency)Employment Type: Full-Time, PermanentIndustry: BPO / Customer Support / Fashion RetailStart Date: 28 May 2025

Earning Structure(Based on Experience & Language Level)

Language Proficiency	Experience	Basic	Commission	Shift Allowance	Total CTC
B1–B2	Less than 1 year	R22,000	R3,000	R500	R25,500
B1–B2	1–3 years	R25,000	R3,000	R500	R28,500
C1–C2	3+ years	R26,500	R3,000	R500	R30,000

About the Client

Our client is a well-established Business Process Outsourcing (BPO) provider with a strong international footprint. Since 2006, they’ve built a reputation for delivering innovative, tech-driven customer support solutions across industries such as Financial Services, Telecommunications, Recruitment, and Health & Wellness. With multilingual capabilities and a dynamic team based in Cape Town, they pride themselves on offering customised, high-performance support to clients in the UK, US, and South Africa.

About the Role

We are seeking German-speaking Customer Service Representatives to join a fast-paced, high-performing customer support team for a leading global fashion brand. This role involves delivering outstanding service, supporting a wide range of customer queries, and helping to create memorable brand experiences. If you’re fluent in German (B1-C2), solution-oriented, and passionate about helping others, this opportunity is for you.

Why Join the Team

• Work with a recognised international fashion brand

• Competitive earning potential up to R30,000 CTC based on experience and language proficiency

• Benefits include medical insurance, trauma support, and access to professional learning platforms

• Transport provided daily

• Collaborative, supportive team culture with career growth potential

Recruitment Process

As part of the recruitment process, you will be required to complete the following assessments:

Voice Assessment(to be completed in German)

Written Assessment

You will be asked to complete an email-based written assessment related to the brand and role. Instructions and a link to the brand’s website will be provided. Please follow the steps in the attached document and answer the associated questions.

Psychometric Assessment

A separate email will be sent with a link to a short psychometric assessment. Please complete this to move forward in the process

Key Responsibilities

• Provide professional and empathetic support via email, calls, and chat

• Manage customer queries including orders, returns, and complaints

• Proactively engage with customers to resolve issues and enhance their experience

• Monitor new orders to prevent potential issues and support customers through the process

• Ensure accurate data capture and effective follow-up

• Share customer feedback with internal teams to improve service delivery

Performance Expectations

• Achieve daily productivity targets across communication channels

• Adhere to SOPs and maintain a high standard of service quality

• Consistently meet punctuality and attendance standards

• Maintain strong customer satisfaction ratings

Ideal Candidate Profile

Hard Skills

• Fluency in German (B1–C2 level) – read, write, and speak

• Basic English proficiency for internal use

• Previous experience in a customer support role is advantageous

Soft Skills

• Customer-centric mindset with a positive, solutions-focused attitude

• Calm and professional approach under pressure

• Strong communication and organisational skills

• Team player with a proactive mindset and attention to detail

Working Hours

• 9-hour shift (scheduled between 09:00 and 20:00)

• Monday to Saturday

• Rotational public holiday roster

• Transport provided