German-Speaking Customer Service Project Manager

Believe Resourcing; South Africa; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a German-Speaking Customer Service Project Manager to lead impactful projects that enhance customer service operations. This role involves planning and executing strategies for self-service integration and process optimization. The ideal candidate will thrive in a dynamic environment, showcasing strong leadership and project management skills while collaborating with various teams. Join a globally recognized brand and make a significant impact in a collaborative and innovative workplace, with opportunities for career growth and development.

Benefits

Competitive salary

Career growth opportunities

Dynamic work environment

Qualifications

• 5+ years in customer service project management with strong leadership skills.
• Proficient in MS Office Suite and customer service tools.

Responsibilities

• Lead and coordinate customer service projects ensuring seamless execution.
• Oversee self-service process integration and present updates to stakeholders.

Skills

Project Management

Customer Service Expertise

Leadership

Analytical Thinking

Communication Skills

Fluency in German

Fluency in English

Education

Degree in related field

Tools

MS Office Suite

MS Visio

MS Project

Contact Centre Tools

AI-driven Customer Service Solutions

Job description

German-Speaking Customer Service Project ManagerLocation: South Africa (Remote or Hybrid)Salary: Competitive (to be discussed)Employment Type: Full-Time

About the Role

Our client is seeking an experienced Customer Service Project Manager to lead critical service unit projects for a global technology brand. This role involves planning, coordinating, and implementing projects to enhance customer service operations, with a strong focus on self-service integration and process optimisation. The ideal candidate will have strong project management skills, leadership experience, and expertise in customer service processes.

Why Join Them?

• Work with a globally recognised brand in customer service excellence.
• Lead high-impact projects that shape service operations.
• Collaborative and dynamic work environment.
• Competitive salary with opportunities for career growth.

Key Responsibilities

• Lead and coordinate customer service projects, ensuring seamless planning, execution, and documentation.
• Oversee the integration of self-service processes into customer service teams.
• Work closely with quality management, operations, IT, and training teams to implement process improvements.
• Present project updates and findings to internal and external stakeholders.
• Take technical responsibility for project teams and ensure project objectives are met.

Requirements

• Degree or equivalent qualification in a related field.
• At least 5 years of experience in customer service project management.
• Strong expertise in customer service project management.
• Proficiency in MS Office Suite (including MS Visio & MS Project).
• Experience with contact centre tools and AI-driven customer service solutions.
• Solid understanding of contact centre key metrics and process optimisation.
• Ability to thrive in a fast-paced and evolving environment.
• Strong leadership skills with experience managing teams.
• Analytical thinker with a structured and results-driven approach.
• Excellent communication and presentation skills.
• Fluency in German & English (written and spoken) is essential.
• Willingness to travel, including internationally when required.