German-Speaking Customer Service Agents

Callforce; Gauteng; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in customer service is looking for a German-Speaking Customer Service Agent. This role involves handling inquiries and providing support to German-speaking customers while working in a dynamic and multicultural environment. The ideal candidate should have strong communication skills and experience in customer service, ensuring high customer satisfaction through effective problem resolution.

Benefits

Comprehensive training and development programs

Career advancement opportunities

Qualifications

• Fluency in German and English.
• Previous experience in customer service, preferably in a BPO or call center environment.
• Strong communication and interpersonal skills.

Responsibilities

• Handle incoming customer inquiries in German via phone, email, chat, or social media.
• Resolve customer complaints and issues promptly and effectively.
• Document customer interactions accurately in the CRM system.

Skills

Fluency in German

Communication Skills

Problem-solving

Customer-oriented

Job description

We are seeking a highly motivated and detail-oriented German-Speaking Customer Service Agent to join our dynamic team.

The ideal candidate will be responsible for providing exceptional customer service and support to our German-speaking customers.

You will handle inquiries, resolve issues, and ensure customer satisfaction by delivering a professional and high-quality service.Key Responsibilities : Handle incoming customer inquiries via phone, email, chat, or social media in German .Provide accurate, valid, and complete information to customers by using the right methods and tools.Resolve customer complaints and issues promptly and effectively.Maintain a positive, empathetic, and professional attitude towards customers at all times.Collaborate with other departments to resolve complex issues and improve the customer experience.Document customer interactions, transactions, comments, and complaints accurately in the CRM system.Identify and escalate priority issues to the appropriate team or manager.Follow communication procedures, guidelines, and policies.Participate in training sessions to improve product knowledge and customer service skills.Requirements : Fluency in German and proficiency in English .Previous experience in customer service, preferably in a BPO or call center environment.Strong communication and interpersonal skills.Ability to handle multiple tasks and work in a fast-paced environment.Problem-solving skills and a customer-oriented attitude.What We Offer : Comprehensive training and development programs.Opportunity to work in a multicultural and dynamic environment.Career advancement opportunities within the company.