German-Speaking Customer Service Agent

Fempower Personnel; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in Johannesburg is seeking a German-speaking Call Centre Employee to join their dynamic team. This role involves resolving customer complaints, providing exceptional support, and managing travel-related queries. Candidates should be fluent in German and have at least one year of experience in customer service. Join a supportive environment that values growth and customer satisfaction!

Benefits

Attractive salary package

Transport provided for late shifts

Opportunities for growth

Supportive and diverse environment

Qualifications

• Fluent in German (written and spoken).
• 1+ years’ experience in travel, tourism, or customer service.
• Strong administrative skills.

Responsibilities

• Resolving consumer complaints with precision and empathy.
• Providing inbound and outbound telephonic support.
• Managing complaints and ensuring customer satisfaction.

Skills

Problem-solving

Communication

Attention to detail

Customer service

Tools

Microsoft Office

Google platforms

Job description

German-speaking Call Centre Employee Sales

Do you have a passion for solving problems and making customers happy? Are you fluent in German? We want YOU to join our dynamic team!

What You'll Be Doing :

• Resolving consumer complaints with precision and empathy
• Providing exceptional inbound and outbound telephonic support, including chat and back-office services
• Responding promptly and professionally to all customer inquiries, both written and verbal
• Offering customer support for travel-related queries (bonus points if you have knowledge of the airline industry!)
• Managing complaints and resolving them with integrity, accuracy, and great attention to detail
• Keeping up communication with the client and suppliers to ensure the best outcomes for customers

What We Need From You :

Fluent in German (written and spoken)

• 1+ years’ experience in the travel, tourism, or customer service industry
• Proficient in Microsoft Office and Google platforms
• Strong administrative skills with great attention to detail
• Excellent verbal and written communication skills (English and German)
• Problem-solver with the ability to de-escalate complaints professionally
• Ability to work under pressure and meet KPIs
• Culturally aware and able to maintain composure in difficult situations
• Salary : Attractive Package!!! Above market-related salary + additional benefits
• Transport Provided : Late shifts are covered with transport home after 6 pm
• Shifts :
• Early Shift : 10 : 00 AM – 8 : 00 PM
• Office Location : Long Street, Cape Town

What You’ll Get :

• Gain invaluable experience in a fast-paced, growing industry!
• Work in a supportive and diverse environment with opportunities for growth.
• Get to showcase your skills and make an impact on customer satisfaction.

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Customer Service Agent • Johannesburg, ZA