German-Speaking Customer Service Agent

Fempower; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A dynamic company is seeking a German-speaking Call Centre Employee to join their team in Johannesburg. The role involves resolving customer complaints, providing support, and maintaining communication with clients. Ideal candidates will have experience in customer service and be fluent in German and English. This position offers an attractive salary package and opportunities for growth in a supportive environment.

Benefits

Transport Provided

Invaluable experience in a fast-paced industry

Qualifications

• 1+ years’ experience in the travel, tourism, or customer service industry.
• Fluent in German (written and spoken).

Responsibilities

• Resolving consumer complaints with precision and empathy.
• Providing exceptional telephonic support.

Skills

Problem-solving

Communication

Attention to detail

Tools

Microsoft Office

Google platforms

Job description

German-speaking Call Centre Employee Sales

Are you passionate about solving problems and making customers happy? Are you fluent in German? We want YOU to join our dynamic team!

What You'll Be Doing :

• Resolving consumer complaints with precision and empathy
• Providing exceptional inbound and outbound telephonic support, including chat and back-office services
• Responding promptly and professionally to all customer inquiries, both written and verbal
• Offering customer support for travel-related queries (bonus points if you have knowledge of the airline industry!)
• Managing complaints and resolving them with integrity, accuracy, and great attention to detail
• Maintaining communication with clients and suppliers to ensure the best outcomes for customers

What We Need From You :

• Fluent in German (written and spoken)
• 1+ years’ experience in the travel, tourism, or customer service industry
• Proficient in Microsoft Office and Google platforms
• Strong administrative skills with great attention to detail
• Excellent verbal and written communication skills in English and German
• Problem-solver with the ability to de-escalate complaints professionally
• Ability to work under pressure and meet KPIs
• Culturally aware and able to maintain composure in difficult situations

Salary : Attractive package! Above market-related salary + additional benefits

Transport Provided : Late shifts are covered with transport home after 6 pm

Shifts :

• Early Shift : 10:00 AM – 8:00 PM

Office Location : Long Street, Cape Town

What You’ll Get :

• Gain invaluable experience in a fast-paced, growing industry!
• Work in a supportive and diverse environment with opportunities for growth.
• Showcase your skills and make an impact on customer satisfaction.

How to Apply :

Interested? Send your CV today to :

• Email