German Speaking Accounts Manager

Findojobs South Africa; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading recruitment agency in South Africa seeks a Project Manager skilled in customer service environments. Responsibilities include integrating self-service processes and managing projects. Candidates should have at least five years of experience, a related degree, and strong fluency in both German and English. Flexibility and willingness to travel are essential.

Qualifications

• At least five years of professional experience in a similar position in customer service.
• A high degree of flexibility and a willingness to travel (also to foreign countries).

Responsibilities

• Responsibility for projects in coordination with the client in various service contexts.
• Integration of self-service processes within service teams.
• Development and presentation of results for stakeholders.
• Technical responsibility for the project team.

Skills

Project management in the customer service environment

MS Office package incl. MS Viso / MS Project

All types of contact centre tools

Artificial intelligence in customer service

Experience in standardising/optimising processes

Fluent written and spoken German

Fluent written and spoken English

Education

Degree or at least completed training with corresponding qualification

Job description

- Responsibility for or joint responsibility for projects in coordination with the client in the context of setting up, redesigning or optimising service units or service processes (planning, coordination, implementation, documentation of projects in coordination with those responsible such as quality management, operations management, training management, IT management, etc.)

- In particular, project responsibility for the integration of self-service processes with follow-up processes in the service teams

- Development and presentation of results for internal and external stakeholders

- Technical responsibility for the project team

Education and experience

- Degree or at least completed training with corresponding qualification

- At least five years of professional experience in a similar position in customer service

Technical skills:

- Project management in the customer service environment

- MS Office package incl. MS Viso / MS Project

- All types of contact centre tools

- Artificial intelligence in customer service

- Experience in standardising/optimising processes

- A high degree of flexibility and a willingness to travel (also to foreign countries)

- Fluent written and spoken German and English

To apply kinldy send your updated CV to [e-mail]

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