German Speakers -Customer Service/Claims (entry level)

Collinson; Milnerton; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading insurance company in South Africa is looking for fluent German speakers to join their customer service and claims team. This role offers comprehensive training in claims handling and customer support, enabling you to assist customers with their queries effectively. Ideal candidates should possess excellent communication skills in both German and English, along with a friendly and supportive attitude. Opportunities for career development are also provided.

Benefits

Full training provided

Supportive team

Career development opportunities

Competitive salary and benefits

Qualifications

• Fluent in both German and English, written and spoken.
• Great communication skills with a friendly approach.
• Willingness to learn and adapt to new systems.

Responsibilities

• Assist German-speaking customers with claims and policy inquiries.
• Guide customers through the claims process effectively.
• Handle service requests professionally and provide support.

Skills

Fluent German

Fluent English

Communication skills

Friendly attitude

Job description

About the Role

We’re hiring fluent German speakers to join our customer service and claims team. German is the most important requirement – if you can communicate confidently in German and English, we’ll teach you the rest.

This is a great opportunity to start your career in insurance, with full training provided in claims handling, systems, and customer support.

What You’ll Do

• Help German-speaking customers with claims and policy questions via phone and email
• Guide customers through the claims process in a clear, supportive way
• Handle queries and service requests with professionalism
• Learn to identify and escalate potential fraud
• Provide care and support to vulnerable customers
• Work with your team to deliver great service and meet performance goals

What You Need

• Fluent German and English – written and spoken (this is essential)
• Great communication skills and a friendly, helpful attitude
• Willingness to learn – no prior insurance experience needed
• Comfortable using a computer and learning new systems

We Provide

• Full training – no claims experience required
• A supportive team and structured onboarding
• Career development opportunities
• Competitive salary and benefit