German Speakers -Customer Service/Claims (entry level)

Collinson; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading insurance company in Cape Town is seeking fluent German speakers to join their customer service and claims team. Full training will be provided in claims handling, systems, and customer support. This role involves assisting customers with claims and policy questions, guiding them through processes, and providing support. Candidates need great communication skills, a friendly attitude, and a willingness to learn. A competitive salary and career development opportunities are offered.

Benefits

Full training

Supportive team

Career development opportunities

Competitive salary

Qualifications

• Fluent German and English – written and spoken is essential.
• Great communication skills and a friendly, helpful attitude.
• Willingness to learn – no prior insurance experience needed.
• Comfortable using a computer and learning new systems.

Responsibilities

• Help German-speaking customers with claims and policy questions via phone and email.
• Guide customers through the claims process in a clear, supportive way.
• Handle queries and service requests with professionalism.
• Learn to identify and escalate potential fraud.
• Provide care and support to vulnerable customers.
• Work with your team to deliver great service and meet performance goals.

Skills

Fluent German

Fluent English

Great communication skills

Helpful attitude

Job description

About the Role:

We’re hiring fluent German speakers to join our customer service and claims team. German is the most important requirement – if you can communicate confidently in German and English, we’ll teach you the rest.

This is a great opportunity to start your career in insurance, with full training provided in claims handling, systems, and customer support.

What You’ll Do:

• Help German-speaking customers with claims and policy questions via phone and email
• Guide customers through the claims process in a clear, supportive way
• Handle queries and service requests with professionalism
• Learn to identify and escalate potential fraud
• Provide care and support to vulnerable customers
• Work with your team to deliver great service and meet performance goals

What You Need:

• Fluent German and English – written and spoken (this is essential)
• Great communication skills and a friendly, helpful attitude
• Willingness to learn – no prior insurance experience needed
• Comfortable using a computer and learning new systems

We Provide:

• Full training – no claims experience required
• A supportive team and structured onboarding
• Career development opportunities
• Competitive salary and benefit