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German (Fluent) Client Care Agent

BGA Recruitment

Johannesburg

On-site

ZAR 300,000 - 450,000

Full time

2 days ago
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Job summary

A leading company in Johannesburg seeks a Fluent German Speaker for a customer service role. Responsibilities include handling calls, preparing reports, and maintaining confidentiality, requiring a matric qualification and 2-3 years' experience in a customer service environment. Ideal candidates will also be fluent in English and any additional languages may provide an advantage.

Qualifications

  • Minimum of 2 - 3 years working experience in customer services.
  • Experience in a contact centre is an advantage.
  • Ability to work shifts and public holidays.

Responsibilities

  • Handling inbound and outbound calls efficiently and professionally.
  • Preparing detailed reports and ensuring confidentiality.
  • Evaluating urgency of calls and prioritising information.

Skills

Fluency in German
Fluency in English
Communication
Confidentiality

Education

Matric qualification
Formal qualification

Job description

Our Client in Sandton is looking for a Fluent German Speaker that will be able to fulfill the following requirements :

To provides inbound and outbound telephonic services to internal and external clients subject to the requirement / s of the specific project / s the agent may be allocated to.

Key Performance Areas :

Receipt and handling of inbound & outbound calls.

  • Ensure that calls are answered timeously, handled efficiently, politely and professionally
  • Ensure that careful attention is paid to the information being provided by the caller
  • Provide accurate information / instructions to the caller, if required
  • Ensure that the call is carefully listened for accurate understanding of the call
  • Accurately comprehend the information that has been provided
  • Ensure the confidentiality of the information relating to the call

Preparation of Reports (as required) and accurate record keeping.

  • Accurately capture the details received from the call.
  • Produce professional and detailed reports.
  • Assume responsibility for accuracy, and completeness of all tip-off reports
  • Evaluate urgency & sensitivity of information received from callers' and demonstrate sound judgement in prioritising and escalation of the matter.

Quality and risk management.

  • Adherence to all controls implemented to protect confidentiality of information provided and anonymity of whistleblower

General administration.

  • Follow correct procedures.
  • Provide assistance where required.

About You

You would need to have the following qualifications

  • A minimum of a matric qualification plus 2 - 3 years working experience in a customer services orientated position is a prerequisite for this position
  • Any formal qualification will be an advantage

You would need to have the following Experience and Technical competencies :

  • 2 - 3 years working experience, preferably in a contact centre would be an advantage
  • An excellent command, ie. 100 % fluency in theGerman and English languages is a necessity
  • Fluency in any other Foreign language i.e. Arabic, French, Spanish,Dutch will be an advantage
  • All official languages of South Africa are offered. Fluency in any other SA official language would be preferred and would be an advantage.
  • Ability to work shifts, public holidays and on week-ends (project and call centre dependent) will be required
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