German Customer Support Specialist

Believe Resourcing; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Join a leading tech company as a German Customer Support Specialist! In this full-time role, you'll assist customers with inquiries and technical issues related to TV and mobile phone products. This is a vibrant team environment that promotes growth and learning opportunities.

Benefits

Annual leave

Performance reviews

Skill-enhancing courses

Supportive work environment

Qualifications

• Minimum 6 months in a similar role.
• Independent and goal-oriented.
• Bilingual candidates preferred, especially German-speaking with a C1 proficiency level.

Responsibilities

• Handle customer inquiries about TV and mobile products via email and chat.
• Troubleshoot and resolve technical issues.
• Process repair orders and provide warranty information.

Skills

Problem-solving

Excellent written English

Proficiency with computers

Technical troubleshooting

Job description

German Customer Support SpecialistWoodstockFull-time8am - 5pm (Monday - Friday)Salary: R24 000 - R25 000 CTC per month - depending on experience

About the Client:Join a leading tech company that’s all about delivering top-notch TV and mobile phone products and services. Our client is known for their innovative solutions and fantastic customer service. They value a vibrant and supportive work environment, perfect for those who love technology and teamwork.

About the Role:Step into the fast-paced world of tech support! As a Customer Support Specialist, you’ll be the go-to expert for customers, answering their questions and solving their tech troubles via email and chat. If you’re tech-savvy, detail-oriented, and love helping people, this role is for you!

Why Work for Them:

• Stay updated and expand your knowledge;
• A great environment that encourages growth and learning;
• Enjoy a dynamic job with annual leave, performance reviews, and skill-enhancing courses.

Responsibilities:

• Handle customer inquiries about TV and mobile products via email and chat;
• Troubleshoot and resolve technical issues;
• Keep accurate records of customer interactions;
• Stay informed about product updates and features;
• Ensure software updates are compatible with devices;
• Process repair orders and provide warranty information.

Requirements:

• Minimum 6 months in a similar role;
• Strong problem-solving skills;
• Excellent written English;
• Proficiency with computers and software systems;
• Independent and goal-oriented;
• Bilingual candidates preferred, especially German-speaking with a C1 proficiency level.