German Customer Success – Team Lead – Highly competitive salary – Cape Town, South Africa

Language Recruiters; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading recruitment agency in Cape Town is seeking a German Customer Success – Team Lead to enhance AI-powered advertising systems. The role involves mentoring a team, managing global communications, and ensuring evaluations meet high AI compliance standards. Candidates should have experience in leadership and familiarity with AI technologies. This position offers a unique opportunity to drive innovation and quality in a growing field.

Qualifications

• Minimum of 1 year in a leadership role, preferably technical.
• Understanding of data labeling and evaluation methodologies is desirable.
• Intermediate knowledge of Google Workspace.

Responsibilities

• Mentor and guide Expert Raters in evaluating advertising content.
• Manage and coordinate global teams for seamless operations.
• Implement tracking strategies for Expert Rater performance.

Skills

Leadership in technical domain

Understanding of AI technologies

Data analysis

Google Workspace knowledge

Familiarity with advertising regulations

Education

Academic background in social sciences

Job description

As the German Customer Success – Team Lead in Cape Town, you will spearhead a dynamic team responsible for refining and enhancing AI-powered advertising systems. Your role is crucial in supporting the creation of exceptional data-driven products in this pioneering domain. Your leadership will foster our client’s team’s resourcefulness, adaptability, and innovation as they navigate challenges and shape the future of AI-driven advertising.

Your key job responsibilities as the German Customer Success – Team Lead in Cape Town will include:

• Mentor and guide Expert Raters, enhancing their proficiency in evaluating advertising content while ensuring compliance with AI standards.
• Effectively manage and coordinate global teams, ensuring seamless operations and communication across various time zones and cultures.
• Promote a culture of learning and exploration within the team.
• Handle payroll management, PTO (Paid Time Off) requests, and performance reviews for the Expert Rater team, ensuring smooth operations.
• Lead initiatives to improve evaluation quality, refine processes, and ensure Expert Raters meet the highest AI compliance standards.
• Ensure all assessments and evaluations align with ethical considerations, AI standards, regulations, and platform policies.
• Implement strategies to track and monitor Expert Rater performance, providing support and guidance to enhance their capabilities and efficiency.
• Provide expertise in analyzing diverse datasets to identify meaningful patterns and trends, contributing to accurate evaluations and decisions.
• Collaborate with other Team Leads across regions to establish and maintain best practices and standardization, ensuring alignment with global product strategy.

Requirements for this German Customer Success – Team Lead job in Cape Town:

• Minimum of 1 year of previous experience in a leadership role, preferably within a technical or data-driven domain.
• Understanding of data labeling, annotation, and evaluation methodologies (desirable).
• Academic background in social sciences or quality roles is a plus.
• Google AI learning path.
• Machine learning.
• Intermediate knowledge of Google Workspace.
• Familiarity with AI technologies and their ethical implementation in advertising systems.
• Understanding of advertising regulations, platform policies, and privacy laws.
• Awareness of ethical considerations in advertising content evaluation, particularly when handling sensitive or controversial material.

This role is integral to ensuring the success of AI-powered advertising systems, driving innovation, and maintaining high standards of quality and compliance within the team. If you would like to apply for the German Customer Success – Team Lead job in Cape Town please submit your application at [e-mail] today!

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