German Customer Success – Team Lead – Highly competitive salary – Cape Town, South Africa

Language Recruiters; Cape Town; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An innovative firm is seeking a German Customer Success Team Lead to enhance AI-driven advertising systems. This pivotal role involves mentoring a dynamic team, managing operations across global teams, and ensuring compliance with AI standards. You will drive innovation and maintain high quality in advertising evaluations, while fostering a culture of learning and exploration. If you have a passion for data-driven products and leadership, this opportunity is perfect for you. Join a forward-thinking company and make a significant impact in the world of AI-powered advertising.

Qualifications

• Minimum of 1 year in a leadership role, preferably in a technical domain.
• Familiarity with AI technologies and ethical implementation in advertising.

Responsibilities

• Mentor Expert Raters and manage global teams for seamless operations.
• Lead initiatives to improve evaluation quality and ensure compliance.

Skills

Leadership

Data Analysis

Machine Learning

Google Workspace

Understanding of Advertising Regulations

Ethical Considerations in Advertising

Data Labeling and Annotation

Education

Academic background in social sciences

Quality roles experience

Tools

Google AI learning path

Job description

As the German Customer Success – Team Lead in Cape Town, you will spearhead a dynamic team responsible for refining and enhancing AI-powered advertising systems. Your role is crucial in supporting the creation of exceptional data-driven products in this pioneering domain. Your leadership will foster our client’s team’s resourcefulness, adaptability, and innovation as they navigate challenges and shape the future of AI-driven advertising.

Your key job responsibilities as the German Customer Success – Team Lead in Cape Town will include:

• Mentor and guide Expert Raters, enhancing their proficiency in evaluating advertising content while ensuring compliance with AI standards.
• Effectively manage and coordinate global teams, ensuring seamless operations and communication across various time zones and cultures.
• Promote a culture of learning and exploration within the team.
• Handle payroll management, PTO (Paid Time Off) requests, and performance reviews for the Expert Rater team, ensuring smooth operations.
• Lead initiatives to improve evaluation quality, refine processes, and ensure Expert Raters meet the highest AI compliance standards.
• Ensure all assessments and evaluations align with ethical considerations, AI standards, regulations, and platform policies.
• Implement strategies to track and monitor Expert Rater performance, providing support and guidance to enhance their capabilities and efficiency.
• Provide expertise in analyzing diverse datasets to identify meaningful patterns and trends, contributing to accurate evaluations and decisions.
• Collaborate with other Team Leads across regions to establish and maintain best practices and standardization, ensuring alignment with global product strategy.

Requirements for this German Customer Success – Team Lead job in Cape Town:

• Minimum of 1 year of previous experience in a leadership role, preferably within a technical or data-driven domain.
• Understanding of data labeling, annotation, and evaluation methodologies (desirable).
• Academic background in social sciences or quality roles is a plus.
• Google AI learning path.
• Machine learning.
• Intermediate knowledge of Google Workspace.
• Familiarity with AI technologies and their ethical implementation in advertising systems.
• Understanding of advertising regulations, platform policies, and privacy laws.
• Awareness of ethical considerations in advertising content evaluation, particularly when handling sensitive or controversial material.

This role is integral to ensuring the success of AI-powered advertising systems, driving innovation, and maintaining high standards of quality and compliance within the team. If you would like to apply for the German Customer Success – Team Lead job in Cape Town, please submit your application at [e-mail] today!