German Customer Service

Abc Worldwide; Cape Town; Hybrid; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in Cape Town seeks a German Customer Support Representative to join their dynamic team. The role involves delivering high-quality support to German-speaking customers through various channels, ensuring excellent customer satisfaction while maintaining knowledge of company offerings. This position offers competitive salary, career growth opportunities, and a collaborative international team environment.

Benefits

Competitive salary

Comprehensive training and support

Career growth opportunities

Collaborative international team environment

Qualifications

• Fluent in German (C1-C2 level) and proficient in English.
• 1-2 years experience in customer service preferred.
• Tech-savvy and comfortable using customer support systems.

Responsibilities

• Handle inbound queries from German-speaking customers.
• Provide accurate information on products and services.
• Troubleshoot customer issues and ensure timely resolution.

Skills

Problem-Solving

Communication

Attention to Detail

Customer Service

Education

Matric / High School Diploma

Diploma or Degree in Business, Communication

Job description

Job Title : German Customer Support RepresentativeLocation : Cape TownEmployment Type : Full-time / Hybrid (after 3months)Language Requirement : Fluent in German (written and spoken) & proficient in EnglishAbout the Role : We are seeking a German-speaking Customer Support Representative to join our dynamic team.

The successful candidate will be responsible for delivering high-quality service and support to German-speaking customers via email, phone, and chat.

You will serve as the first point of contact for customer inquiries, providing information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities : Handle inbound queries from German-speaking customers via email, live chat, and telephoneProvide accurate information on products, services, orders, and account statusTroubleshoot customer issues and ensure timely resolutionEscalate complex issues to the appropriate internal teams when necessaryMaintain up-to-date knowledge of company products, services, and proceduresDocument customer interactions and maintain accurate records in the CRM systemEnsure high levels of customer satisfaction through professional and empathetic communication?

Requirements : Fluent in German (C1-C2 level) and proficient in English1–2 years of experience in a customer service or support environment (preferred)Strong communication and problem-solving skillsTech-savvy and comfortable using customer support systems and tools (e.g., CRM, ticketing systems)Ability to work independently in a fast-paced, dynamic environmentExcellent attention to detail and time management skillsA customer-first mindset with a proactive and positive attitude?

Education : Minimum : Matric / High School DiplomaPreferred : Diploma or degree in Business, Communication, or related fieldBenefits : Competitive salaryComprehensive training and supportCareer growth opportunitiesA collaborative and international team environment

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Customer Service • Cape Town, Western Cape