Responsibilities
- Handle the liaison with clients / Client Relationship Management
- Handle Sales enquiries and leads on the CRM System - explaining services, pricing, and additional options (insurance, storage, packing)
- View clients household goods if required
- Prepare the costing for the quotes
- Follow up on the quotes
- Monthly Sales Reports on follow ups
- Open files for secured moves - Filing and maintaining accurate client records
- Handle Tender requests
- Administration functions - Handling emails, calls, and correspondence + Supporting management with ad-hoc administrative tasks
- Claims Handling - Submission and tracking of insurance claims, ensuring all necessary documentation is complete and accurate
- Marketing cold calls & field sales - Report Monthly to Head office
- Injury on duty registration and administration
- Managing various different excel databases (Bordereaux and claims tracker)
Qualifications and experience
- Grade 12 with mathematics
- Valid driver's licence (minimum code 8)
- Strong communicator
- Previous sales or customer service experience
- A geographical background and an understanding of international relocations will be advantages
- Computer literacy on Google web-based applications, Excel and Word
- Deadline driven with ability to carefully assess and streamline processes