GENERAL MANAGER Urgently needed for a busy 5-Star Lodge in Limpopo

Spa Sense; Lephalale; On-site; ZAR 400,000 - 600,000; Full time

Job summary

Spa Sense, un lodge 5 étoiles à Limpopo, recherche un Directeur Général pour superviser ses opérations et assurer une expérience client exceptionnelle. Le candidat idéal aura une solide expérience en gestion hôtelière et sera responsable de la gestion financière, du marketing et de la satisfaction des clients. Ce rôle stratégique est essentiel pour garantir que la propriété fonctionne à un niveau élevé tout en atteignant des objectifs de rentabilité.

Qualifications

• Expérience préalable en gestion hôtelière ou de restauration.
• Compétences en communication et en leadership.
• Connaissance des normes de santé et de sécurité.

Responsibilities

• Surveiller les opérations quotidiennes du complexe et du restaurant.
• Développer des stratégies pour augmenter les revenus.
• Préparer et gérer les budgets et les rapports financiers.

Skills

Leadership

Customer Service

Financial Management

Strategic Planning

Education

Bachelor's Degree in Hospitality Management or related field

Job description

GENERAL MANAGER for a 5-Star Lodge in Limpopo

DUTIES & REQUIREMENTS :

• Oversee daily operations of the Resort and Restaurant.
• Ensure that all departments (Front Desk, Housekeeping, Food and Beverage, Maintenance, etc) function seamlessly.
• Foster a guest-centric culture among staff.
• Address guest complaints and resolve issues promptly.
• Prepare and manage Budgets, Forecasts, and Financial reports.
• Monitor revenue and expenses to ensure profitability.
• Develop strategies to increase revenue.
• Conduct performance evaluations and manage staff schedules.
• Develop and execute marketing strategies to attract new guests and retain existing ones.
• Ensure compliance with Health, Safety and Sanitation standards.
• Oversee Security protocols to protect guests, staff, and property.
• Ensure that the property is well-maintained and aesthetically appealing.
• Oversee repairs, renovations, and upgrades.
• Identify new business opportunities.
• Monitor industry trends and adapt strategies accordingly.
• Provide regular reports on Financial performance, Guest feedback, and Operational issues to owners or stakeholders.

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