General Manager: Strategic Partnerships

Sanlam; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A financial services provider in Johannesburg seeks an experienced Call Centre Manager to oversee operations, establish service standards, and drive sales profitability. The ideal candidate will have at least 8 years in Key Account Management and relevant qualifications. Join a team committed to transformation and fostering a diverse work environment.

Qualifications

• Minimum 8 years’ experience in Key Account Management.

Responsibilities

• Manage the operations of a single call centre or business segment.
• Oversee operating systems including policies, procedures, and structure.
• Establish and implement product/service standards.
• Analyse operations and efficiency of the call centre.
• Obtain new campaigns from internal clients.

Skills

Driving sales and profitability

Manage partnerships and communication

Strategic and Operational Call Centre control and reporting

Budgeting, expense management and audits

Management of employees

Education

Grade 12/Standard 10/NQF 4

Relevant qualification/certification

RE05 (Representative) who is FAIS compliant

Job description

Who are we?

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but themeaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.
Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.
Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions andhow we approach adding value within the company.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

Responsible for managing the operations of a single call centre or business segment. Oversees operating systems including policies, procedures, and operating structure. Establishes and implements product/service standards. Responsible for analysing operations and efficiency of the call centre. May build industry relations, communicating technologies, and operational concerns through industry networking. Also needs to obtain new campaigns from internal clients and builds the credibility of the call centre with potential clients.

Minimum Qualification and Experience

Minimum Qualification

• Grade 12/Standard 10/NQF 4
• Relevant qualification/certification
• RE05 (Representative) who is FAIS compliant.

Minimum experience

• Minimum 8 years’ experience in Key Account Management

Knowledge and Skills Driving sales and profitability Manage partnerships and communication Strategic and Operational Call Centre control and reporting Budgeting, expense management and audits Management of employees Personal Attributes Builds effective teams - Contributing through others Decision quality - Contributing through others Directs work - Contributing through others Business insight - Contributing through others Core Competencies Cultivates innovation - Contributing through others Customer focus - Contributing through others Drives results - Contributing through others Collaborates - Contributing through others Being resilient - Contributing through others Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.