General Manager - Sports & Leisure

Maestria Recruitment & Consulting Tanzania; Durban; On-site; USD 50,000 - 70,000; Full time

Job summary

We are seeking a General Manager for a premium sports complex in Dar es Salaam, responsible for operations, team leadership, customer experience, and financial performance. Ideal candidates should have extensive experience in hospitality or sports management and a passion for providing exceptional service.

Qualifications

• 10+ years in hospitality, sports management, or tourism.
• 5+ years in a senior leadership role.
• Fluency in English; Swahili is an advantage.

Responsibilities

• Oversee daily operations of the sports complex, restaurant, and boutique.
• Manage a team of 15+ employees.
• Ensure compliance with local regulations and maintain safety standards.

Skills

Leadership

Team Management

Customer Experience

Financial Management

Strategic Planning

Marketing

Job description

Location : Dar es Salaam, Tanzania
Open to expatriates
To be filled ASAP

About the Role

We are hiring a General Manager for a premium sports complex in Dar es Salaam, featuring sports courts, a restaurant, and a boutique.

The GM will be responsible for the overall management of the facility, including operations, customer experience, team leadership, and financial performance.

Key Responsibilities

1. Operational Management: Oversee daily operations of the sports complex, restaurant, and boutique to ensure efficiency and high service standards.
2. Team Leadership: Manage a team of 15+ employees, including hiring, training, and performance management.
3. Customer Experience: Ensure a premium and engaging experience for all visitors and members.
4. Financial & Business Performance: Develop and manage budgets, control costs, and optimize revenue streams.
5. Marketing & Partnerships: Develop promotional strategies and build relationships with local and international partners.
6. Compliance & Safety: Ensure all operations comply with local regulations and maintain high safety standards.

Qualifications

• 10+ years of experience in hospitality, sports management, or tourism.
• 5+ years in a General Manager or senior leadership role, overseeing complex operations.
• Strong leadership and team management skills in a dynamic, customer-facing environment.
• Expertise in business operations, financial management, and strategic planning.
• Passion for sports, fitness, and delivering exceptional customer experiences.
• Fluency in English; knowledge of Swahili is an advantage.