General Manager - Outbound Insurance Sales

GBS; KwaZulu-Natal; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading financial services provider is seeking a dynamic General Manager to lead Insurance Sales Operations. With responsibilities across managing sales campaigns and a team, this role requires proven leadership experience in high-volume insurance environments and strategic insight into compliance and performance analytics.

Qualifications

• Minimum of 5 years’ sales management experience in a senior leadership role.
• Proven experience managing high-volume insurance call centers.
• Strong references and a track record of exceeding targets.

Responsibilities

• Overall management of the outbound sales campaigns.
• Leading and motivating a high performing team.
• Compliance with relevant legal and regulatory requirements.

Skills

Sales Management

Leadership

Performance Analytics

CRM Systems

Education

Matric (Grade 12)

Degree or Diploma

RE, FAIS, and KI qualifications

Job description

Our organization, a multi-award-winning financial services provider established in 2010, is seeking a dynamic and results-drivenGeneral Managerto lead ourInsurance Sales Operations. With a proud track record of innovation and performance in the financial services industry, we’re looking for a dynamic leader who can continue to drive excellence, optimize operations, and inspire a high-performing team.

As a key member of our leadership team, you will bring adeep understanding of sales processes, CRM systems, and performance analytics. Adaptability, resilience, and a proactive mindset are critical, especially in our fast-paced, high-performance environment.

Key Responsibilities Include:

Overall management of the outbound sales campaigns

• Oversee performance of sales campaigns to ensure achievement of targets
• Management of relationships with key stakeholders and partners.
• Ensure delivery on contractual obligations
• Keep abreast of data usage and associated costs and conversion rates
• Ensure regulatory and compliance related matters are adequately understood and met
• Manage the budget and associated targets for each campaign ensuring revenue and sales targets are achieved
• Report performance to Exco and Board as required highlighting issues, concerns, and action plan to improve performance

Leading and motivating a high performing team

• Undertake line management of sales managers including day to day support and development, performance appraisal, disciplinary matters, resource planning etc
• Ensure that adequate training and coaching is provided to support new employees, new product launches and continuous improvement within the campaign
• Mentoring and skill transfer with sales managers and team leaders within the campaign
• Ensure targets are set and achieved on an individual and team level

Communication with other business units and stakeholders

• Forge positive relationships with other departments such as HR, IT, finance, L&D and QA to support performance within the campaigns
• Communicate clearly with these departments to ensure adequate and appropriate support is provided to teams and managers
• Liaise with stakeholders such as product or system providers to ensure up to date knowledge and early identification of potential issues

Compliance with relevant legal and regulatory requirements

• Lead on script development ensuring the need for sales volume does not compromise on quality and compliance
• Ensure that key legislative and regulatory requirements are adhered to within sales management
• Establish appropriate controls to ensure compliance with above and to minimise exposure to risk
• Lead on preparation of relevant information for internal or external audits, verifications, and inspections
• Act as operational Responsible Manager (linked to AFSL etc) for the sales floor as required

Keeping abreast of external market developments

• Keep up to date on competitors in the market to ensure selling opportunities are maintained
• Understand changes in customer profile / demographic and potential impact on sales process or payment profiles
• Understand staff movement and attrition and put in place initiatives to prevent destabilisation of campaigns
• Identify and work towards potential funding opportunities through for example DTI

Contribute to the strategic leadership of the wider business

• Represent the sales business unit at Executive level, and at Board level as required
• Identify potential strategic opportunities and partnerships
• Develop proposals for discussion with EXCO team.
• Manage the budget and KPI’s set by the business

Minimum Requirements

• Matric (Grade 12) is essential; Degree or Diploma is an added advantage.

• RE, FAIS, and KI qualifications are highly desirable.

• Minimum of 5 years’ sales management experience in a senior leadership role (e.g., Campaign Director, Call Centre Manager, Senior Ops Manager, Head of Sales).

• Proven experience managing high-volume insurance call centers.

• Strong references and a track record of exceeding targets.

• Exposure to healthcare insurance products will be an advantage.

Join Talksure and play a pivotal role in shaping the future of our sales operations. This is more than just a job—it’s a leadership opportunity at one of South Africa’s most innovative financial services providers.