General Manager (Outbound Contact Centre)

Talksure; Durban; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

Talksure, a leading financial services provider in South Africa, is seeking a talented General Manager to lead their Insurance Sales Operations. The role requires a dynamic leader with extensive experience in sales management, CRM systems, and a proven record in optimizing sales processes. This is an exciting opportunity to significantly impact the organization's success in a fast-paced environment, backed by a high-performing team.

Qualifications

• Minimum 5 years of sales management experience in a senior leadership role.
• Proven experience in managing high-volume insurance call centers.
• Exposure to healthcare insurance products is advantageous.

Responsibilities

• Oversee the performance of outbound sales campaigns.
• Lead and motivate high-performing sales teams.
• Ensure compliance with regulatory requirements.

Skills

Sales Management

Performance Analytics

CRM Systems

Leadership

Compliance

Education

Matric (Grade 12)

Degree or Diploma

Job description

Send an email about this job to a friend or to yourself.

Your Name

Recipient's Name

Recipient's Email Address

Message

Our organization, a multi-award-winning financial services provider established in 2010, is seeking a dynamic and results-drivenGeneral Managerto lead ourInsurance Sales Operations. With a proud track record of innovation and performance in the financial services industry, we’re looking for a dynamic leader who can continue to drive excellence, optimize operations, and inspire a high-performing team.

As a key member of our leadership team, you will bring adeep understanding of sales processes, CRM systems, and performance analytics. Adaptability, resilience, and a proactive mindset are critical, especially in our fast-paced, high-performance environment.

Key Responsibilities Include:

Overall management of the outbound sales campaigns

• Oversee performance of sales campaigns to ensure achievement of targets
• Management of relationships with key stakeholders and partners.
• Ensure delivery on contractual obligations
• Keep abreast of data usage and associated costs and conversion rates
• Ensure regulatory and compliance related matters are adequately understood and met
• Manage the budget and associated targets for each campaign ensuring revenue and sales targets are achieved
• Report performance to Exco and Board as required highlighting issues, concerns, and action plan to improve performance

Leading and motivating a high performing team

• Undertake line management of sales managers including day to day support and development, performance appraisal, disciplinary matters, resource planning etc
• Ensure that adequate training and coaching is provided to support new employees, new product launches and continuous improvement within the campaign
• Mentoring and skill transfer with sales managers and team leaders within the campaign
• Ensure targets are set and achieved on an individual and team level

Communication with other business units and stakeholders

• Forge positive relationships with other departments such as HR, IT, finance, L&D and QA to support performance within the campaigns
• Communicate clearly with these departments to ensure adequate and appropriate support is provided to teams and managers
• Liaise with stakeholders such as product or system providers to ensure up to date knowledge and early identification of potential issues

Compliance with relevant legal and regulatory requirements

• Lead on script development ensuring the need for sales volume does not compromise on quality and compliance
• Ensure that key legislative and regulatory requirements are adhered to within sales management
• Establish appropriate controls to ensure compliance with above and to minimise exposure to risk
• Lead on preparation of relevant information for internal or external audits, verifications, and inspections
• Act as operational Responsible Manager (linked to AFSL etc) for the sales floor as required

Keeping abreast of external market developments

• Keep up to date on competitors in the market to ensure selling opportunities are maintained
• Understand changes in customer profile / demographic and potential impact on sales process or payment profiles
• Understand staff movement and attrition and put in place initiatives to prevent destabilisation of campaigns
• Identify and work towards potential funding opportunities through for example DTI

Contribute to the strategic leadership of the wider business

• Represent the sales business unit at Executive level, and at Board level as required
• Identify potential strategic opportunities and partnerships
• Develop proposals for discussion with EXCO team.
• Manage the budget and KPI’s set by the business

Matric (Grade 12) is essential; Degree or Diploma is an added advantage.

RE, FAIS, and KI qualifications are highly desirable.

Minimum of 5 years’ sales management experience in a senior leadership role (e.g., Campaign Director, Call Centre Manager, Senior Ops Manager, Head of Sales).

Proven experience managing high-volume insurance call centers.

Strong references and a track record of exceeding targets.

Exposure to healthcare insurance products will be an advantage.

Join Talksure and play a pivotal role in shaping the future of our sales operations. This is more than just a job—it’s a leadership opportunity at one of South Africa’s most innovative financial services providers.

13 people have applied for this job. 787 people have viewed this job.