General Manager Operations - Collections Call Centre

General Manager Operations - Collections Call Centre

Direct message the job poster from BUSINESS CAPITAL GROUP

Meet and exceed stipulated financial targets as they pertain to mandates under jurisdiction.

Meet and exceed primary collection and recovery key performance metrics across a balanced scorecard encompassing people, process, financial and stakeholder metrics.

Management of joint business objectives in tandem with Risk, Client Support, Principal, Information Technology and KAMS across agreed, defined service levels.

Management of business objectives with BSS/KAMS as per the MOU framework.

Implementation of key risk strategy directives to support Company strategic intent.

Oversight and management of contracted Third Party Service Providers.

Optimize Business Unit operational productivity outputs as per agreed mandate performance remediation plans (aka Battle Plans).

Meet operational expenditure thresholds in facilitating divisional strategy.

Facilitation and support of client engagement requirements as and when required.

Chief tactical accountability for the daily management of the Public Sector / BRO business unit through the effective use of resources.

Capability to oversee and manage Public Sector / BRO business unit resource recruitment and performance management.

To ensure a quality process that obviates reputation risk to both Group and Clients.

Required Minimum Education / Training

Grade 12

Bachelor’s Degree or equivalent in Business or a related field.

Proficient in Microsoft package.

Required Minimum Work Experience

Minimum 10 – 12 Years’ experience in Collections Environment/ Financial Services Industry.

Minimum 5-10 Years’ experience in a Management role.

3-5 Years’ in a senior Manager role.

Good commercial understanding/awareness of best practice unsecured collections and recovery.

Seniority level

Director

Employment type

Full-time

Job function

Management and Manufacturing