General Manager - Lodge Establishment- Richards Bay

Norrin Radd (Pty) Ltd; Richards Bay; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading venue is seeking a General Manager to ensure successful launch and ongoing operations. This role involves overseeing business development, team recruitment, and exceptional customer service, shaping a brand-new venue's culture and standards. Ideal candidates will have hospitality management qualifications and significant experience in senior management.

Qualifications

• 3-5 years senior management experience in an F&B environment.
• Proven experience as General Manager in hospitality, event, and venue management.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Lead the pre-opening planning and set up of the venue.
• Manage day-to-day operations, including staff management and event coordination.
• Oversee financial management, ensuring budgeting and compliance.

Skills

Leadership

Communication

Customer Service

Financial Acumen

Education

Qualification in Hospitality Management

Job description

General Manager
Job Specification
You will play a pivotal role in the successful launch and ongoing management of the venue. You will be responsible for overseeing all aspects of operations, from business development and team recruitment to event execution. Your primary goal will be to ensure the highest level of customer satisfaction while maximising revenue and profitability. This is a unique opportunity to shape the culture, standards, and reputation of a brand-new venue from the ground up.
Minimum Requirements:
• Qualification in Hospitality Management and related qualifications.
• 3 – 5 years Senior Management experience in an F&B environment.
• Experience in operations, financial and staff management
• Proven experience as a General Manager in hospitality, event and venue management
• Strong leadership, communication and people management skills
• Strong financial acumen and experience with budgeting and financial reporting.
• Exceptional customer service skills and a passion for creating memorable experiences.
• Flexibility to work evenings, weekends, and holidays as required.
Key Responsibilities:
• Lead the pre-opening planning and set up of the venue.
• Recruit, train, and manage a high-performing team by conducting regular performance reviews.
• Develop and implement operational policies and procedures.
• Manage day-to-day operations of the venue, including staff management, scheduling, and event bookings and coordination.
• Build relationships with clients, suppliers, and industry partners.
• Monitor and improve customer service standards to ensure a seamless experience for all guests.
• Oversee financial management, including budgeting, forecasting and financial reporting.
• Ensure compliance with health, safety, and licensing requirements.
• Create and implement marketing strategies in collaboration with the owner and marketing team.
If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful. Management reserves the right not to make an appointment to the posts as advertised.
Closing date: 06 June 2025