General Manager (Hospitality Live-In)

RMG Recruitment (Pty) Ltd; Makhanda; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A luxury game reserve NE of Grahamstown seeks a General Manager. This role demands extensive management experience and knowledge in lodge operations. The successful candidate will oversee departments, ensure service excellence, and achieve financial targets. A strong leader with a degree in Hotel Management and at least 5 years of relevant experience is essential. This is a live-in position with a focus on guest satisfaction and staff management.

Qualifications

• Must have at least 5 years of working experience at a 5* lodge/hotel.
• Previous management role is essential.
• Proficient on all MS Office packages.

Responsibilities

• Oversee all lodge departments ensuring high service standards and guest satisfaction.
• Manage staff and maintain the property.
• Achieve financial targets.

Skills

Management experience

Communication skills

Attention to detail

Financial skills

Operations skills

Team player

Education

Degree / National Diploma in Hotel Management

Tools

OPERA

MS Office

Guest Revu

Trip Advisor

Job description

5 Star Game Reserve just outside of Grahamstown is seeking a General Manager to perform the following.

Kindly note this is a live-in position

Minimum Requirements:

• Matric
• Degree / National Diploma or Certificate in Hotel Management (ESSENTIAL)
• Minimum of 5 years’ working experience at a 5* lodge / hotel
• Previous experience in management role essential
• Clear understanding of lodge operations
• Must be computer literate
• Professional and well-groomed with excellent all round communication skills
• Strong admin skills
• Strong Operations skills
• Excellent attention to detail
• Time management skills
• Financial skills
• Team player with high regard for efficiency and service excellence to guests
• Must have a high level of working knowledge i.r.t Guest Relations, Food and Beverage, Housekeeping and Front Office
• The role involves overseeing all lodge departments, ensuring high standards of service and guest satisfaction, managing staff, maintaining the property and achieving financial targets
• Experienced on platforms such as Guest Revu and Trip Advisor
• Must have good communication and reporting skills in English
• Must be proficient on OPERA
• Must be proficient on all MS Office packages
• Ability to implement strategies that enhance the lodges reputation and profitability
• Motivate and foster a positive work environment
• Exceptional Food and Beverage knowledge
• A passion for training staff
• Understanding basic Labour law and disciplinary procedures
• Valid driver’s license (no endorsements) (ESSENTIAL)
• Own reliable vehicle / transport
• Must be willing to accept a live-in position