General Manager (Hospitality)

Kontak Recruitment; Johannesburg; On-site; ZAR 600,000 - 750,000; Full time

Job summary

A leading company in the hospitality sector seeks a General Manager based in Rosebank, Johannesburg. The role entails managing daily operations and overseeing a small team in a rapidly growing short-term apartment rental business. Candidates should have a strong background in hospitality, excellent leadership skills, and a tech-savvy approach to enhance guest experience and business performance.

Qualifications

• 5+ years’ experience in hospitality, property management, or operational leadership.
• Strong knowledge of Airbnb and Booking.com.
• Ability to work flexible hours, including weekends.

Responsibilities

• Oversee daily business operations including guest check-ins and housekeeping.
• Manage listings, pricing, and platform performance.
• Drive strategic decisions for scaling the portfolio.

Skills

Communication

Organisational

Leadership

Entrepreneurial spirit

Tech-savvy

Tools

Airbnb

Booking.com

NightsBridge

Canva

Job description

General Manager (Hospitality) required in Rosebank, Johannesburg.

Lead the daily operations and growth strategy of a premium short-term apartment rental business based in Rosebank, Johannesburg.

The business offers curated, hotel-style apartment stays via platforms like Airbnb and Booking.com, with expansion plans beyond the current portfolio.

This hands-on General Manager role is ideal for an entrepreneurial hospitality professional who thrives in a fast-paced, tech-integrated environment.

You’ll oversee guest experience, team performance, platform management, and property standards, driving both occupancy and profitability while shaping the brand’s next phase of growth

Salary: R20 000 – R30 000 CTC per month.

Minimum Requirements:

• 5+ years’ experience in hospitality, property management, or operational leadership
• Experience managing daily operations and teams
• Strong knowledge of Airbnb, Booking.com, and property management systems
• Tech-savvy, including use of NightsBridge and Canva (advantageous)
• Strong communication, organisational, and leadership skills
• Entrepreneurial spirit and ability to work independently
• Experience with budgeting, KPIs, and reporting
• Ability to work flexible hours, including weekends and holidays
• Own reliable transport to commute between sites

Duties and Responsibilities:

• Oversee daily business operations including guest check-ins, housekeeping, maintenance
• Lead a small team of guest-facing staff and contractors
• Manage listings, pricing, and platform performance
• Maintain high standards of cleanliness, guest satisfaction, and property presentation
• Report on business performance to ownership/investors
• Implement and improve internal systems for accountability and operations
• Handle landlord and vendor relationships
• Drive strategic decisions for scaling the portfolio
• Monitor guest reviews and continuously improve service quality
• Assist with brand development and ensure brand standards are upheld