General Manager - Facilities / Property Cleaning - Kzn

Top Talent Professional Services; Durban; On-site; ZAR 350,000 - 600,000; Full time

Job summary

A leading company is seeking an experienced Operations Manager to oversee the services division. The role involves strategic planning, financial management, and staff development to ensure operational excellence and adherence to quality standards. Candidates must possess a degree or advanced diploma and have significant experience in the cleaning industry.

Qualifications

• 5 years relevant managerial experience in the services/cleaning industry is required.
• Access to a valid SA driver’s license is mandatory.
• Strong understanding of OHS Act, ISO 9001 quality management, and risk management systems is critical.

Responsibilities

• Manage operational planning, budgeting, and performance reviews to meet profit targets.
• Recruit, orient, and train staff while fostering a constructive work environment.
• Ensure compliance with SLAs and manage employee relations.

Skills

Leadership

Strategic Planning

Financial Management

Operations Management

CRM

Risk Management

Education

NQF Level 7 - Degree or Advanced Diploma

Matric (Senior Certificate)

Job description

Execute effective planning, delegating, coordinating, staffing, organizing & decision-making to attain the profit targets whilst ensuring compliance to SLAs

Develop & implement a strategic plan through studying technological & financial opportunities, presenting assumptions & recommending objectives

Ensure the realization of objectives through establishing plans, budgets, setting results measurements, allocating resources & effecting continuous progress review

Coordinate efforts by establishing procurement, production, field and technical services policies and practices; coordinating actions with corporate staff

Assign accountabilities, planning, monitoring, appraise job results, develop a climate for information sharing & providing development opportunities

Build & uphold the company image through collaborating with customers, community organizations, employees and enforcing acceptable ethical business practices

Maintain quality service through establishing & enforcing organization standards

Stay abreast with current industry trends through attending professional seminars / workshops, reviewing professional publications, establishing personal networks, continuously imploring benchmarking & best global practices

Enhance staff effectiveness through recruiting, selecting, orienting, training, coaching, counselling, communicating values, strategies & business objectives

Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback

Manage employee relations, workplace conflicts and effect corrective actions, in line with company policies / procedure

Qualifications and experience

NQF Level 7 : Degree or Advanced Diploma

Matric (Senior Certificate)

Valid SA Drivers License

5 Years Relevant managerial Experience in the Services / Cleaning Industry

Operations, CRM & Financial Management

Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems