General Manager : Enterprise And Strategic Accounts Development

MoMo from MTN; Johannesburg; On-site; USD 90,000 - 130,000; Full time

Job summary

A leading fintech company is seeking a General Manager to oversee Enterprise & Strategic Accounts Development in Johannesburg. The successful candidate will manage global accounts, drive growth, and lead strategic initiatives to enhance client relationships. Applicants should have extensive experience in financial services, project management, and client engagement, along with a relevant tertiary qualification.

Qualifications

• Minimum of 7 years of experience in financial services or related industry.
• Managerial track record of 4 years or more.
• Experience in client management in a multi-country environment.

Responsibilities

• Grow and manage a portfolio of global accounts.
• Lead key account management teams and ensure alignment on strategic objectives.
• Collaborate with technology and product teams for tailored client offerings.

Skills

Client Management

Project Management

Risk Management

Relationship Management

Consulting

Education

4-year tertiary degree in Commerce, Business Management or related field

Job description

Context

Fintech is entering a new phase where operational and commercial excellence has become critical for success. We at MTN believe this is a game changer in terms of our business strategy. We are looking at an incumbent to join us as we build a successful business together.

As part of your portfolio as General Manager: Enterprise & Strategic Accounts Development, you will be:

• The General Manager: Enterprise & Strategic Accounts Development will strategically grow and manage our portfolio of global accounts, collaborating closely with these clients and partners to expand their businesses within our operations.
• The role will organize and lead key account management teams throughout our footprint, ensuring alignment on strategic objectives and business growth.
• The role also involves effectively coordinating efforts to leverage MTN EBU’s extensive reach and sales capabilities across markets.
• The role will be reporting to Executive Payments and E-Commerce, this position requires coordinating internal Group and OpCo teams to lead and execute strategic projects supporting key account objectives.
• Ultimately, the role aims to significantly expand our Payment user base, transaction value, and revenue streams, driving sustainable business success.
• As part of the leadership team, the General Manager is responsible to contribute to Payments and E-Commerce overall strategic goals, to achieve profitable growth, and to continuously improve the key accounts operations across MTN footprint

Strategy Development and Implementation

• Contribute to the creation of the functional strategy to develop MTN Fintech key account practice within Group and OPCOs this includes sales strategy, tools, onboarding and commercial practice
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans, tools, reports and roadmaps
• Cascade and communicate overall Strategy and Business Plan with the internal stakeholders
• Collaborate with technology, product, commercial and OPCOs teams to translate strategy into operational initiatives, blueprints and plans to drive execution and business growth
• Develop a key account engagement pipeline at both group and OPCO levels
• Develop a reporting frameworks that provides visibility on strategy execution and performances at both group and opco levels
• Identify opportunities and grow large customer portfolio at both group and OPCO levels

Operational Delivery

As the delivery leader of the vertical, the GM is accountable for the following work area outcomes:

• Drive growth and deepen relationships with large enterprise clients and strategic partners in multiple sectors such as retail, telecommunications, financial institutions, and governments, leveraging MTN Fintech’s solutions.
• Identify, target, and secure new large-scale enterprise customers across multiple African markets to broaden MTN Fintech’s market presence and diversify revenue streams.
• Work closely with product and technology teams to tailor product offerings that meet specific client requirements and local market regulations.
• Develop and implement strategies to cross-sell and up-sell MTN Fintech products within existing accounts, maximizing wallet share and customer lifetime value.
• Cultivate partnerships with banks, telecom operators, digital marketplaces, government agencies, and regulatory bodies to enhance product reach and compliance adherence.
• Monitor evolving fintech trends, competitive activities, and regulatory changes in African markets to guide strategic planning and risk management.
• Ensure all enterprise solutions comply with local financial regulations (KYC, AML, data privacy), minimizing operational and reputational risks.
• Increase transaction number for the Payments & E-com. business by driving higher value & user base (payers and payees). Guide, direct OPCO to grow non-financial metrics with a specific focus on (Active Key accounts, C2B, B2B, B2C, MAB, API usages)
• Lead the formulation and execution of strategic initiatives with key accounts
• Keep abreast of changes / advancements in payment space and MTN FinTech competitors. Provide subject matter expertise & insights on impact of changes, review business readiness for change
• Ensure that the development of internal training materials where necessary, to be deployed to the various Fintech Opco’s and internal stakeholders, aligned to the business strategy and specifications of each Opco
• Oversee the deployment of the relevant frameworks, policies and processes across the Opcos as per the defined deployment plans and timelines
• Review the preparation & deployment of Business strategy documentation for key internal and external stakeholders
• Oversee and maintain responsibility for Project executions
• Manage the preparation and recommend the departmental budget and monitor financial performance versus the budget while ensuring all departmental activities are conducted in line with the approved guidelines
• Provide detailed and insightful reporting to MTN Fintech’s senior leadership and stakeholders on business performance, market opportunities, and strategic account development progress.

Staff & Leadership Management

• Provide leadership, guidance, and mentorship to a team of professionals, fostering a culture of excellence and accountability
• Build & manage a high performing team by providing role clarity, responsibilities, individual goals and performance objectives, and career development
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Continually develop a culture of strong collaboration and effective team working
• Ensure open communication channels with staff and implement change management interventions where necessary
• Develop & oversee implementation of a training plan in order to build and develop skills within the team
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy
• Performance manage resources in accordance with HR policy & legislation
• Actively participate in leadership team and develop skills of own team
• Ensure the effective management of diversity among personnel in the division
• Manage team (including recruitment, on boarding, attrition)
• Manage and mentor enterprise sales, business development, and account management teams to achieve high performance and client satisfaction.
• Set goals and objectives for direct reports, monitor progress, and maintain motivation
• Set up appropriate structure to meet departmental management objectives
• Promote a ‘Fintech centric’ & ‘partnership approach’ to develop strong relationships with other working groups, ensure adherence to Group governance

The “Must-haves” we look for in an incumbent

Education

• Minimum of 4-year tertiary degree in Commerce, Business Management or related field

Experience

• Minimum of 7 years of experience in Financial services, consulting, strategy, analytics, sales, or related industry
• Manager track record of 4 years or more
• At least 3 years’ experience in in Commercial Relationship Management or Client Management in a scalable/large scale Financial Services and/or Consumer Finance multi-country environment
• Experience in onboarding and management of FSPs / funding partners
• Experience in payment
• Deep understanding of the digital banking ecosystem, players, business models and industry related best practices
• Experience in ecommerce and electronic payment business is advantageous
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous

What will give an edge to your application

Functional Knowledge:

• Understanding of payments
• Client Management
• Relationship / Account Management
• Project and Program Management
• Contract Management
• Fintech Products & Services
• Governance & Compliance
• Risk Management

Closing date: 24 June2025. Late applications will not be accepted.

Should you not hear from us within two weeks of the closing date, consider your application unsuccessful.

Ready to make and drive the change with us. Apply now!