General Manager - 5 Star Hotel

Proactive Recruitment; Stellenbosch; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A prestigious 5-star luxury hotel in the Helderberg region is seeking a visionary General Manager to lead its team. The ideal candidate will have extensive hotel management experience, particularly in luxury environments, and will be responsible for operational leadership, guest experience, and team management. This role demands a proactive leader with strong administrative skills and a commitment to maintaining the hotel's outstanding reputation.

Qualifications

• 5-7 years in hotel management, preferably in a 5-star environment.
• Experience in F&B operations, inventory control, and supplier management.
• Strong administrative and organizational skills.

Responsibilities

• Direct and oversee all hotel departments to ensure compliance with 5-star standards.
• Lead recruitment, onboarding, training, and performance management of staff.
• Ensure compliance with health, safety, and hygiene regulations.

Skills

Leadership

Communication

Time Management

Financial Literacy

Tools

PMS

Office Software

Job description

Job Title: General Manager

Reports To: Group Operations Director

Our client is a prestigious 5-star luxury hotel offering exclusive accommodation and tranquil surroundings in the heart of the Helderberg region. Renowned for its refined service, attention to detail, and breathtaking views, the hotel blends modern elegance with natural beauty.

We are seeking a visionary and dynamic General Manager to lead the team and maintain the outstanding reputation of this exceptional property.

Key Responsibilities

Operational Leadership

• Direct and oversee all hotel departments, including but not limited to front office, housekeeping, food & beverage, and maintenance.
• Ensure consistent compliance with 5-star service standards and brand expectations.
• Monitor daily operations and implement strategies to maximise guest satisfaction and operational efficiency.

Guest Experience

• Ensure guest areas and facilities are impeccably maintained and fully functional.
• Enforce policies and standards that ensure guest safety and security.
• Lead initiatives to enhance guest satisfaction and loyalty.
• Respond to guest feedback and concerns promptly and professionally.
• Foster a guest-centric culture throughout all departments.

Food & Beverage Oversight

• Supervise all F&B operations, including breakfast, in-room dining, and event catering.
• Ensure consistency, quality, and presentation of all food and beverage offerings.
• Oversee F&B procurement, supplier relations, and stock management.
• Conduct regular inventory checks and stock takes.
• Monitor cost control, waste reduction, and margin improvement.

Administrative & HR Duties

• Maintain accurate administrative records, including staff contracts, HR files, and operational checklists.
• Record and verify staff working hours for payroll processing.
• Support the Group Operations Director by preparing reports on financial performance, staffing, and guest feedback.
• Ensure adherence to labour legislation and internal HR protocols.

Team Management

• Lead recruitment, onboarding, training, and performance management of staff.
• Foster a positive, respectful, and motivated team culture.
• Ensure staff scheduling aligns with business needs and service standards.

Health, Safety & Compliance

• Ensure full compliance with health, safety, and hygiene regulations, as well as all relevant licensing and labour requirements.
• Maintain standards aligned with the Tourism Grading Council of South Africa and 5-star accreditation expectations.

Essential Qualifications & Experience

• Minimum of 5 -7 years in hotel management, preferably in a 5-star or luxury boutique environment.
• Experience in F&B operations including inventory control and supplier management.
• Strong administrative and organisational skills.
• Experience recording staff hours and preparing timekeeping records for payroll.

Skills & Attributes

• Hands-on, proactive leadership style.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong time management skills.
• Financially literate with the ability to interpret budgets and reports.
• Proficient in PMS and office software

Additional Information

• MUST have the right to work in the Republic of South Africa
• MUST have a valid driving licence with own vehicle