General Manager

Our client is seeking an experienced General Manager to lead their Corporate Travel Division in Cape Town!

Location: Steenberg, Southern Suburbs, Cape Town

Job Type: Full-time | On-site | Permanent | Negotiable

Key Responsibilities

Business & Operations

• Oversee all daily operations and end-to-end travel processes
• Lead implementation of travel tech, NDC aggregators, and booking systems
• Manage supplier contracts and escalated customer issues
• Monitor and drive KPIs and performance metrics
• Guide and mentor a diverse team including finance, operations, and support
• Conduct performance reviews and manage team structures, leave, and incentives
• Identify upskilling opportunities and provide professional guidance
• Address HR matters such as conflict resolution and disciplinary procedures
• Support Key Account Managers with client acquisition and retention
• Negotiate corporate deals, service fee renewals, and manage SLAs
• Handle escalations, after-hours emergencies, and client events
• Drive corporate growth opportunities and reporting insights
• Support and develop a team of 25+ ITCs
• Conduct regular training, visits, and operational oversight
• Manage invoicing (QuickTrav), errors, and ADM write-offs
• Foster relationships with key suppliers and attend industry events

Technology & Financial Oversight

• Work closely with Amadeus, Smart Flows, NDC systems, and ticketing
• Ensure IATA compliance and financial health of the division
• Oversee credit card processes, budgets, and finance admin

Marketing & CRM

• Collaborate with marketing to drive client engagement via CRM, newsletters, and social media
• Coordinate ITC marketing support and advertising strategies

HR, IT & Compliance

• Work with HR and IT providers to manage systems, recruitment, and disciplinary actions
• Ensure compliance with ASATA, IATA, and internal processes

What We're Looking For

• Strong proficiency in Amadeus, ticketing systems, and NDC
• Solid understanding of both corporate and leisure travel
• Experience in managing ITCs, operations, and finance
• A solutions-driven leader who thrives in a fast-paced environment
• Exceptional communication, organisational, and strategic thinking skills