General Manager

Bright Placements; Polokwane; On-site; ZAR 600,000 - 750,000; Full time

Job summary

A luxury resort in Limpopo is seeking an experienced hospitality manager to oversee daily operations and ensure all departments function seamlessly. The candidate will need at least 8 years of experience in hospitality management, with a proven record in luxury guest services. Responsibilities include budgeting, staff management, and maintaining high service standards. Ideal candidates will possess strong leadership skills and a passion for wildlife conservation.

Qualifications

• 8-10 years experience in hospitality management.
• 5 years in a senior managerial role at a luxury or 5-star lodge.
• Proven track record managing high-end safari lodges.

Responsibilities

• Oversee daily operations of the resort and restaurant.
• Foster a guest-centric culture among staff.
• Prepare and manage budgets, forecasts, and financial reports.

Skills

Leadership

Guest satisfaction

Problem-solving

Communication

Education

Diploma or Degree in Hospitality Management

Additional qualifications in Business Administration or Financial Management

Tools

Lodge management systems

MS Office Suite (Excel, Word)

Job description

Oversee daily operations of the resort, restaurant. Ensure that all departments (front desk,

housekeeping, food and beverage,

maintenance, etc) function seamlessly. Foster a guest-centric culture among staff. Address guest

complaints and resolve issues

promptly. Prepare and manage budgets, forecasts, and financial reports. Monitor revenue and

expenses to ensure profitability.

Develop strategies to increase revenue. Conduct performance evaluations and manage staff

schedules. Develop and execute

marketing strategies to attract new guests and retain existing ones. Ensure compliance with health,

safety and sanitation standards.

Oversee security protocols to protect guests, staff, and property. Ensure that the property is wellmaintained and aesthetically appealing.

Oversee repairs, renovations, and upgrades. Identify news business opportunities. Monitor industry

trends and adapt strategies accordingly.

Provide regular reports on financial performance, guest feedback, and operational issues to owners

or stakeholders.

Minimum Qualifications & Experience :

1. Education :

o Diploma or Degree in Hospitality Management, Lodge Management, or Tourism.

o Additional qualifications in Business Administration, Financial Management, or

Conservation are advantageous.

2. Experience :

o Minimum 8–10 years experience in hospitality management.

o At least 5 years in a senior managerial role at a luxury or 5-star game lodge.

o Proven track record in managing high-end safari lodges, luxury guest services, and

remote properties.

3. Knowledge and Skills :

o Strong operational expertise in food & beverage, front office, housekeeping, and

maintenance.

Sound understanding of financials, budgets, stock control, cost management, and

reporting.

o Knowledge of wildlife conservation practices, safari operations, and ecotourism.

o Familiarity with health & safety regulations, compliance, and guest risk protocols.

4. Systems :

o Proficient in lodge management systems (e.g., Panstrat, Apex, Innkeeper, or similar).

o Computer literate : MS Office Suite, especially Excel and Word.

Core Competencies :

• Excellent leadership and team management abilities.
• High attention to guest satisfaction and 5-star service standards.
• Ability to work under pressure in remote, bush environments.
• Strong communication skills (written and verbal).
• Hands-on approach and problem-solving mindset.
• Passion for hospitality, wildlife, and conservation.