General Manager

Bright Search Recruitment (Pty) Ltd; Polokwane; On-site; ZAR 600,000 - 750,000; Full time

Job summary

A premier recruitment agency is seeking a highly experienced Senior Hospitality Manager for a luxury game lodge in Limpopo. The ideal candidate has 8-10 years in hospitality management, with at least 5 years in a senior role. Strong skills in guest services, budget management, and lodge operations are crucial. The position demands excellent leadership abilities and a passion for hospitality and conservation.

Qualifications

• 8-10 years of experience in hospitality management.
• 5+ years in a senior managerial role at a luxury lodge.
• Proven track record in managing high-end safari lodges.

Skills

Leadership and team management

Guest satisfaction focus

Strong communication skills

Education

Diploma or Degree in Hospitality Management

Additional qualifications in Business Administration

Tools

Lodge management systems (e.g., Panstrat, Apex)

MS Office Suite

Job description

Minimum Qualifications & Experience :

1. Education :

o Diploma or Degree in Hospitality Management, Lodge Management, or Tourism.

o Additional qualifications in Business Administration, Financial Management, or

Conservation are advantageous.

2. Experience :

o Minimum 810 years experience in hospitality management.

o At least 5 years in a senior managerial role at a luxury or 5-star game lodge.

o Proven track record in managing high-end safari lodges, luxury guest services, and

remote properties.

3. Knowledge and Skills :

o Strong operational expertise in food & beverage, front office, housekeeping, and

maintenance.

Sound understanding of financials, budgets, stock control, cost management, and

reporting.

o Knowledge of wildlife conservation practices, safari operations, and ecotourism.

o Familiarity with health & safety regulations, compliance, and guest risk protocols.

4. Systems :

o Proficient in lodge management systems (e.g., Panstrat, Apex, Innkeeper, or similar).

o Computer literate : MS Office Suite, especially Excel and Word.

Core Competencies :

• Excellent leadership and team management abilities.
• High attention to guest satisfaction and 5-star service standards.
• Ability to work under pressure in remote, bush environments.
• Strong communication skills (written and verbal).
• Hands-on approach and problem-solving mindset.
• Passion for hospitality, wildlife, and conservation.