General Manager

Sanlam Developing Markets (SDM), a wholly-owned subsidiary of Sanlam Life Limited, is one of the top financial services providers in the South African entry-level and emerging middle market.

It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover, and personal accident plans.

Drive Insurance and Lending business growth and client service, achieving the agreed sales, driving targeted marketing initiatives, and managing operational activities in the branch unit through a team of Branch Consultants.

Grow the customer base and revenue of Sanlam Retail Mass through the execution of the retail branch strategy.

Guide, integrate, and standardize the activities, goals, and objectives of various Consultants (Sales and Servicing) in the branch, in line with the strategy.

Lead a service delivery culture and ecosystem within and outside of the branch to enable an optimal client experience.

Assume responsibility for the successful day-to-day maintenance and management of the Retail branch and be a key representative for the retail branch in the industry.

What will make you successful in this role?

QUALIFICATIONS

• Matric (Grade 12)
• Passed the FAIS RE5
• Wealth Management credits OR tertiary qualification recognized by the FSCA
• Class of Business compliant per product category (annual)
• Continuous Professional Development (CPD) compliant minimum experience requirements satisfied per financial category.
• Meet fit and Proper Requirements

KNOWLEDGE AND EXPERIENCE

Knowledge:

• Insurance and Financial Sector Industry
• Comprehensive Long-term and Lending Product Knowledge
• FSCA and Prudential Authority Framework and Requirements
• FAIS and Consumer Acts
• POPIA, AML, KYC to mention a few
• Basic understanding of underwriting discipline
• Insurance and Financial Sector Regulatory bodies
• Ombudsman (Long-term Insurance)
• National Credit Act and Regulatory Authority
• Sales tactics and approaches
• Stakeholder engagement and management
• Customer service and engagement
• Relevant Regulatory frameworks, policies, and standards
• Sanlam insurance products (ideal)
• People management practices and principles

Experience:

• At least 5 years recent industry experience, of which 3 years should be in any leadership capacity.
• Proven track records in Sales
• Service Delivery within the Financial Sector (Insurance and or Lending)
• Service Management experience is essential.
• People Management

Qualification and Experience:

Preferably 5 to 8 years general insurance experience.

Knowledge and Skills

• Customer service and management
• Reporting and administration
• Quality, Compliance, and Accreditation
• Business processes

Personal Attributes

• Interpersonal savvy - Contributing through others
• Decision quality - Contributing through others
• Directs work - Contributing through others
• Optimises work processes - Contributing through others

Build a successful career with us. We're all about building strong, lasting relationships with our employees.

We know that you have hopes for your future – your career, your personal development, and achieving great things.

We pride ourselves in helping our employees to realize their worth.

Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Collaborates - Contributing through others
• Being resilient - Contributing through others

Turnaround time: The shortlisting process will only start once the application due date has been reached.

The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation: The Sanlam Group is committed to achieving transformation and embraces diversity.

This commitment is what drives us to achieve a diverse, inclusive, and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.

The Group's Employment Equity plan and targets will be considered as part of the selection process.