General Manager

Resourcegenix; Johannesburg; On-site; USD 100,000 - 150,000; Full time

Job summary

A leading telecommunications provider is seeking a General Manager Business Lines to drive commercial and strategic growth in digital solutions like Cloud and Cybersecurity. This senior role requires strong leadership in managing multi-functional teams and significant experience in B2B environments. You'll shape innovative solutions and influence customer-centric transformation, making a significant impact in a dynamic sector.

Benefits

Competitive salary and benefits

Opportunities for professional development

Dynamic work environment

Qualifications

• Minimum 10-12 years of senior management experience.
• At least 3 years in a telecommunications environment.
• Strong background in B2B digital solutions, particularly in cloud and security.

Responsibilities

• Lead development and execution of integrated solution strategies.
• Own full P&L accountability for the solution portfolio.
• Champion agile solution development for customer experience.

Skills

Strategic Thinking

Customer Success Management

Financial Management

Cross-functional Leadership

Agile Product Development

Data-Driven Decision Making

Stakeholder Engagement

Education

Bachelor's degree in Telecommunications or related field

MBA or Master's degree

Job description

Industry : Telecommunications / ICT / Digital Solutions

Reporting to : Executive

About the Role

A leading telecommunications and technology services provider is seeking a General Manager Business Lines to lead and drive the commercial, operational, and strategic growth of multiple high-impact digital solution verticals. These include Cloud, Cybersecurity, Unified Communications, IoT, SD-WAN, Private 5G, Colocation, Managed Network Services , and System Integration .

This is a senior leadership role with end-to-end accountability for solution strategy, go-to-market execution, financial performance, product innovation, and team development. You will shape the direction of mission-critical B2B solution portfolios, champion customer-centric transformation, and foster cross-functional collaboration across enterprise sales, technical teams, and product innovation units.

Key Responsibilities

Strategic Leadership & Growth

• Lead the development and execution of integrated solution strategies aligned with the organisations corporate and enterprise growth objectives.
• Define annual sales plans and revenue targets across each business line.
• Drive market competitiveness by accelerating time-to-market, innovation, and solution maturity.

Business & Financial Management

• Own full P&L accountability for the solution portfolio.
• Oversee budget planning, forecasting, and cost optimisation in collaboration with sales and finance teams.
• Use performance data and analytics to drive commercial decisions and ROI improvements.

Product Innovation & Customer Experience

• Champion agile solution development and continuous improvement in existing offerings.
• Leverage AI, automation, and data insights to personalise customer experiences and optimise GTM strategies.
• Ensure customer satisfaction and retention through best-in-class service delivery and experience design.

Operational Excellence

• Oversee solution lifecycle from concept through to build, integration, operations, and support.
• Implement governance frameworks, service level agreements (SLAs), and project delivery standards.
• Foster a culture of innovation, agility, and operational efficiency.

Stakeholder Engagement

• Build strategic partnerships with key external and internal stakeholders, including enterprise clients, technology partners, and regulatory bodies.
• Act as the organisations executive representative in regional and industry engagements.
• Align closely with enterprise sales, product, finance, marketing, and transformation functions.
• Lead and develop a high-performing, multi-disciplinary team.
• Drive employee engagement, retention, and talent development strategies.
• Promote a culture of accountability, innovation, and continuous learning.

Candidate Profile

Education

• A bachelors degree in Telecommunications, Information Technology, Engineering , or related field.
• An MBA or Masters degree is highly advantageous.

Experience

• Minimum 1012 years of senior management experience , with at least 3 years in a telecommunications or ICT environment .
• Strong background in B2B digital solutions , particularly in cloud, security, managed services, or enterprise connectivity.
• Demonstrated success in P&L ownership, growth strategy , and operational leadership.
• Experience in leading cross-functional teams in a large, complex, and matrixed environment.
• Exposure to multinational organisations and working across geographies and cultures.

Skills and Competencies

• Strategic Thinking and Commercial Acumen
• Customer Success Management and Solution Sales
• Financial Management and Budget Control
• Cross-functional Leadership and Influence
• Agile Product Development
• Data-Driven Decision Making
• Stakeholder Engagement and Communication

Why Join?

This is a unique opportunity to make a significant impact on the future of digital transformation within a highly respected organisation. You'll be empowered to shape innovative solutions, grow high-potential business units, and lead strategic transformation in one of the most dynamic sectors in the economy.

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General Manager • Johannesburg, South Africa