General Manager

Bidvest Prestige; Gauteng; On-site; ZAR 30 000 - 70 000; Full time

Job summary

Join a forward-thinking company as a Manager, where you will drive profit contributions by effectively managing staff and establishing business objectives. This role involves strategic planning, ensuring compliance with service level agreements, and fostering a collaborative environment. You will enhance staff effectiveness through recruitment, training, and performance management while maintaining quality service standards. If you possess strong leadership skills and a passion for operational excellence, this is the perfect opportunity to make a significant impact in the services industry.

Qualifications

• 5+ years of relevant managerial experience in the services industry.
• Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems.

Responsibilities

• Manage staff performance and facilitate improvement through coaching and support.
• Develop and implement strategic plans to achieve profit targets.

Skills

Management

Operations Management

CRM

Financial Management

Analytical Skills

Customer Focus

Negotiation Skills

Coaching

Teamwork

Strategic Planning

Education

NQF Level 7: Degree or Advanced Diploma

Matric (Senior Certificate)

Tools

MS Word

MS Excel

MS PowerPoint

MS Project

MS Outlook

Job description

ROLE PURPOSE

To Obtain Profit Contribution By Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance With Service Level Agreements (SLAs)

MAIN OUTPUTS

• Execute effective planning, delegating, coordinating, staffing, organizing & decision-making to attain the profit targets whilst ensuring compliance to SLAs
• Develop & implement a strategic plan through studying technological & financial opportunities, presenting assumptions & recommending objectives
• Ensure the realization of objectives through establishing plans, budgets, setting results measurements, allocating resources & effecting continuous progress review
• Coordinate efforts by establishing procurement, production, field and technical services policies and practices; coordinating actions with corporate staff
• Assign accountabilities, planning, monitoring, appraise job results, develop a climate for information sharing & providing development opportunities
• Build & uphold the company image through collaborating with customers, community organizations, employees and enforcing acceptable ethical business practices
• Maintain quality service through establishing & enforcing organization standards
• Stay abreast with current industry trends through attending professional seminars/workshops, reviewing professional publications, establishing personal networks, continuously imploring benchmarking & best global practices
• Enhance staff effectiveness through recruiting, selecting, orienting, training, coaching, counselling, communicating values, strategies & business objectives
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
• Manage employee relations, workplace conflicts and effect corrective actions, in line with company policies/procedure
• Responsible for capacity building of subordinate Managers

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• NQF Level 7: Degree or Advanced Diploma
• Matric (Senior Certificate)
• Valid SA Drivers’ License
• 5 Years Relevant managerial Experience in the Services Industry
• Operations, CRM & Financial Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level)
• Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Capacity Building
• Coaching
• Customer Focus & Quality Management
• Negotiation Skills
• Analytical Skills & Process Improvement
• Financial Planning and Strategy
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning, Strategic Thinking & Strategic Planning
• Excellent Oral Communication