SUMMARY :
As a General Manager, you will be responsible and accountable for all production functions, including leadership, strategic planning, resource planning, and setting direction for productivity and factory operations.
POSITION INFO :
You will oversee all production functions and related processes such as collection, receiving, sorting, mending/repairing, washing, drying, folding, packing, order make-up, loading, distributing, and delivering of products.
Key deliverables include:
- Strategic direction: Aligning branch goals with overall business strategy, developing and communicating vision, and providing leadership and guidance to ensure departmental and individual activities support the branch and company objectives.
- Profitability: Managing financial resources efficiently, controlling costs, optimizing productivity, analyzing performance, managing purchasing, and setting competitive pricing to maximize profit margins.
- Sales & Marketing: Building customer relationships, resolving complaints, ensuring customer satisfaction, guiding sales strategies, and managing client renewals and new business activities.
- Productivity: Planning and communicating production schedules, optimizing equipment and staff utilization, monitoring deviations, and ensuring maintenance to minimize downtime.
- Distribution: Managing the quality, cost, and efficiency of product movement, ensuring optimal loading, routing, and delivery, and maintaining accurate distribution records.
- Finance & Costs: Implementing financial controls, preparing budgets, monitoring expenditures, and calculating product pricing considering margins and market factors.
- Legislative / Standard compliance: Ensuring adherence to quality management (ISO 9001), OHSA, HR, and employment legislation, and maintaining required certifications.
- People: Monitoring staff performance, managing grievances, planning labor, and facilitating training and development.
- Administration: Analyzing reports related to production, finance, distribution, sales, and employee management, and preparing management reports.
Key requirements include:
- Qualification at NQF level 5 or higher in a relevant field.
- At least 5 years of senior management experience in a production or service environment.
- Strong communication, organizational, interpersonal, and problem-solving skills.
- Ability to work under stress, resolve conflicts, and pay attention to detail.
- Proficiency in English communication and MS Office suite.