General Manager

The Individual Touch CC; Durban; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking a dynamic Sales and Operations Manager to lead branch operations and drive profitability. This role involves managing sales, logistics, and customer service to ensure exceptional delivery and customer satisfaction. The ideal candidate will possess extensive experience in sales management, with a strong focus on operational excellence and relationship building. Join a forward-thinking company where your leadership will make a significant impact on success and customer engagement. If you are passionate about driving results and fostering a customer-centric culture, this opportunity is perfect for you.

Qualifications

• 8-10 years of experience in Sales and Operational Management at a Senior level.
• Strong understanding of customer service and relationship management.

Responsibilities

• Ensure profitability by managing margins and discounts effectively.
• Monitor customer service standards and ensure timely deliveries.

Skills

Sales Management

Operational Management

Customer Service

Budget Management

Relationship Building

Education

Grade 12

3-year qualification in Business Management or Commerce

Job description

The achievement of Sales and gross margin targets and manage expenses within budget. Manage efficient branch operations (i.e., Sales, Call Centre, Logistics, Warehouse and Admin) by managing productivity targets and ensuring adherence to operating procedures. Build strong Customer relationships, customer centric front line and ensure consistent delivery of excellent Customer service across all departments.

Minimum Qualifications:

1. Grade 12
2. 3-year qualification in Business Management or Commerce
3. 8-10 years Sales and Operational Management preferably in the PPE industry at a Senior level.

Key Responsibilities:

1. Ensure achievement of profitability by managing margins and discounts.
2. Ensure the company ways of selling is adhered to by Sales Reps.
3. Monitor and manage expenditure within flexi budgeting (revenue and income achievement).
4. Implement corrective action where targets are not achieved to ensure consistent profit growth of the branch.
5. Ensure goods received are checked, GRV’ed and put away daily.
6. Ensure accuracy of stock through daily cycle counts.
7. Ensure customer satisfaction by delivering in full and on time.
8. Achieve agreed Customer Service turnaround standards.
9. Ensure deliveries to Customers by the couriers are within agreed service standards.
10. Monitor Customer service standards in the Call Centre / Internal Sales.
11. Ensure the Warehouse operates within standard operating procedures.
12. Ensure all complaints and queries are resolved within SLA’s e.g., logistics, pricing, returns and repairs.
13. Establish and build Customer relationships and take personal ownership of resolving complaints.
14. Drive usage of digital platform by promoting and implementing online transactions.
15. Manage head counts and overtime within agreed budgets.
16. Maintain effective leave planning and absenteeism management.
17. Facilitate training and development interventions.
18. Review performance in discussion with employees, agree ratings and set goals for new period.