General Manager

Lulabet; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

LulaBet seeks a Senior Management professional to oversee live studio operations in Cape Town. The candidate will manage a high-performing team, ensuring compliance, financial management, and superior customer experience. This role demands extensive industry knowledge and leadership skills, with competitive compensation and growth opportunities.

Qualifications

• 5+ years in a senior management role within a relevant sector, preferably iGaming.
• Ability to manage large-scale teams (200+ employees).
• Strong understanding of gaming regulations and compliance.

Responsibilities

• Oversee daily operations, including staffing, training, and resource allocation.
• Ensure compliance with gaming regulations and implement risk management.
• Control budgets and drive revenue growth.

Skills

Financial Acumen

Leadership & Strategy

Communication Skills

Digital & Tech Proficiency

Education

Bachelor's degree in Commerce, Science, or related field

MBA, PMP, or equivalent

Job description

Company Description

Step into a dynamic and exciting environment where innovation meets opportunity. We're a rapidly expanding Live Studio offering:

• A vibrant, fast-paced workplace
• Clear paths for growth and career development
• A competitive compensation package
• The chance to be part of a high-energy, professional team
  
  

Job Description

Key Responsibilities:

Studio Operations:

Oversee the daily operations, including staffing, training, and resource allocation to ensure smooth functioning and peak performance.

Compliance & Risk Management:

Ensure all operations adhere to local and international gaming regulations, implementing risk management strategies to prevent fraud and other illicit activities

Quality Assurance & Performance:

Monitor the quality of live-streamed casino games, focusing on customer experience and operational efficiency, and working with the relevant teams to address issues and maintain standards

Team Management:

Recruit, lead, and retain a high-performing team, fostering a positive workplace culture and supporting employee well-being

Process Improvement:

Continuously review and improve processes to enhance efficiency and reduce operational costs, identifying areas for automation or system improvements

Financial Management:

Control budgets and implement cost-effective solutions while driving revenue growth

Strategic Planning:

Work with senior leaders to develop and execute local operational plans, aligning with overall company goals

Technical Oversight:

Collaborate with IT and engineering teams to ensure the optimal functioning of all studio-related technology

Relationship Management:

Build and maintain strong relationships with internal and external stakeholders, including 3rd party suppliers

Industry Knowledge:

Extensive understanding of live casino operations, player experience, and industry trends

Technical Proficiency:

Familiarity with studio technology, including cameras, audio equipment, and live-streaming software will be an advantage

Communication & Interpersonal Skills:

Excellent communication and interpersonal skills to effectively interact with diverse teams and stakeholders

Problem-Solving & Analytical Skills:

Strong problem-solving abilities and analytical skills to identify and address issues

Qualifications

Educational Background: Bachelor's degree in Commerce, Science, or related field; advanced qualifications such as MBA, PMP, or equivalent are advantageous.

Senior Leadership Experience: 5+ years in a senior management role within a relevant sector; iGaming industry experience is highly preferred.

Additional Information

Skills and Attributes:

• Financial Acumen: Strong understanding of financial principles, budgeting, and fiscal management.
• Industry Knowledge: Solid grasp of gaming regulations, compliance frameworks, and operational best practices.
• Leadership & Strategy: Proven ability to lead with vision, think strategically, and make sound decisions in high-stakes environments.
• Communication Skills: Excellent verbal and written communication skills, with the ability to influence and engage stakeholders at all levels.
• Team Management: Demonstrated experience managing large-scale teams (200+ employees) and overseeing complex, multi-faceted operations.
• Digital & Tech Proficiency: High level of comfort with technology, including experience working in digital and data-driven environments.
• Resilience & Agility: Thrives under pressure in fast-paced, rapidly evolving environments