General Manager

Oversee all daily operations and end-to-end travel processes.

Lead implementation of travel tech, NDC aggregators, and booking systems.

Manage supplier contracts and escalated customer issues.

Monitor and drive KPIs and performance metrics.

Guide and mentor a diverse team including finance, operations, and support.

Conduct performance reviews and manage team structures, leave, and incentives.

Identify upskilling opportunities and provide professional guidance.

Address HR matters such as conflict resolution and disciplinary procedures.

Support Key Account Managers with client acquisition and retention.

Negotiate corporate deals, service fee renewals, and manage SLAs.

Handle escalations, after-hours emergencies, and client events.

Drive corporate growth opportunities and reporting insights.

Support and develop a team of 25+ ITCs.

Conduct regular training, visits, and operational oversight.

Manage invoicing (QuickTrav), errors, and ADM write-offs.

Foster relationships with key suppliers and attend industry events.

Technology & Financial Oversight

Work closely with Amadeus, Smart Flows, NDC systems, and ticketing.

Ensure IATA compliance and financial health of the division.

Oversee credit card processes, budgets, and finance admin.

Marketing & CRM

Collaborate with marketing to drive client engagement via CRM, newsletters, and social media.

Coordinate ITC marketing support and advertising strategies.

HR, IT & Compliance

Work with HR and IT providers to manage systems, recruitment, and disciplinary actions.

Ensure compliance with ASATA, IATA, and internal processes.

What We're Looking For

Strong proficiency in Amadeus, ticketing systems, and NDC.

Solid understanding of both corporate and operational finance.

Experience in managing ITCs, operations, and finance.

A solutions-driven leader who thrives in a fast-paced environment.

Exceptional communication, organisational, and strategic thinking skills.