General Assistant - Yard Department

Brights Hardware; Wes-Kaap; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading hardware store is seeking a dedicated individual for a customer service role focused on delivering exceptional service and ensuring efficiency in stock handling. The role entails loading products, assisting customers, and maintaining a clean work environment while meeting the company's standards for service excellence.

Qualifications

• Matric or completed Intercept courses equating to 120 credits.
• Minimum 1 year experience in a similar role.
• Brights Induction (service excellence).

Responsibilities

• Loading customers' vehicles and delivery trucks accurately.
• Ensuring stock is properly stacked and counted.
• Assisting customers with excellent service and product knowledge.

Skills

Customer Service

Stock Management

Teamwork

Communication Skills

Physical Fitness

Ability to Handle Pressure

Education

Matric

Completed Intercept courses (120 credits)

Job description

Purpose: The purpose of this job is to deliver exceptional customer service in such a manner that external and internal customers are satisfied including delivery and transfer drivers. This is accomplished by offering friendly customer service, ensuring clean and tidy environment and accurate loading of all customers’ products purchased ensuring that the Yard runs efficiently so that no losses of neither stock nor dissatisfied customers occur in order to have customers return to the store increasing sales and profit margins.

Key Responsibilities

• Loading customers vehicles, delivery trucks and transfer trucks promptly and accurately
• Ensuring that stock is properly stacked and counted
• Assist with pulling of stock for transfers
• Reporting stock shortages
• Reporting stock breakages
• Up keeping of tidiness and cleaning of area by sweeping and upholding good housekeeping
• Assisting customers with excellent customer service and product knowledge
• Bagging of stone/ sand
• Participating in perpetual stocktakes
• Ensuring housekeeping of work area
• Performing any work related tasks as delegated by your superior
  
  

Requirements

• Matric or x3 Completed Intercept courses equating to total of 120 credits
• 1 Year minimum experience in a similar role
• Brights Induction (service excellence)
• Ability to deliver excellent customer service
• Ability to numerically count stock
• Able to work independently and as a team player
• Be disciplined and motivated
• Ability to handle pressure
• Ability to communicate effectively (verbal)
• Physical fitness and stamina
  
  

Kindly note that if you are not contacted within 2 weeks after the closing date, please consider your application unsuccessful.

We are committed to having staff that reflect the diversity of our nation we will conduct our recruitment and appointments in line with the Company’s equity targets and we are committed to improving our positions. The Company reserves the right to make changes to these terms and conditions at any time and for any reason.