General Assistant(Internal Applications Only)

Cashbuild; South Africa; On-site; ZAR 67,000 - 89,000; Full time

Job summary

Cashbuild is seeking a General Assistant (Internal Applications Only) to deliver frontline customer service in-store, assist with merchandising, price labeling and housekeeping within the assigned area. You will support customers, answer queries, and help maintain store layout according to planograms.

Requirements include Grade 12 or Grade 10/NQF 3 with related experience, or Grade 12 with no experience; English and local language proficiency; SA ID or work permit; basic calculations;

Qualifications

• Minimum Grade 10 or NQF 3 with 1 year related work experience, or Grade 12 with no related work experience.
• Ability to communicate in English and the dominant local language.
• Valid South African ID or work permit.
• Ability to perform basic calculations accurately.
• Willingness to work shifts, weekends and public holidays.
• Ability to work under pressure.

Responsibilities

• Provide comprehensive customer service in-store.
• Assist with merchandising and shelf price labeling in designated area.
• Keep stock area tidy and within store layout plan.
• Ensure area is free of obstacles and safe for customers.
• Respond to customer queries and resolve complaints where possible.
• Maintain OHSA safety compliance in the assigned area.

Skills

English communication

Customer service

Teamwork

Education

Grade 12

Grade 10 / NQF3

Job description

General Assistant(Internal Applications Only)

About the job General Assistant(Internal Applications Only)

Description:

Ensure comprehensive Customer service in Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.

Requirement:

• Minimum Grade 10 or NQF 3 and 1 (one) year work related experience or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Valid South African ID or work permit
• Ability to perform basic calculations accurately.
• Must be willing to work shifts, weekends and public holidays
• Must be able to work under pressure

Key Performance Area:

Customer Service

• Advise and assist Customers on correct products and queries.
• Assist with and resolve Customer complaints
• Bulk stock area to be merchandised safely and according to Store layout plan
• Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.
• Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
• Correct shelf price labelling within area of responsibility.
• Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule

Safety (OHSA) Requirements

• Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility
• Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
• Report any discrepancies to the Store Manager
• Report damaged stock within area of responsibility to Store Manager

Values:

Integrity

• Complying with generally accepted standards in activities related to the position.
• creates realistic expectations.
• is sincere.
• handles sensitive information carefully.
• shows awareness of values, indicates when boundaries are crossed.

Accuracy

• Effectively handling detailed information and being consistently attentive to details.
• Works in an orderly fashion.
• Ensures that matters are handled in an orderly and accurate manner from start to finish.
• Prevents mistakes.Invests energy in checking his/her work for mistakes.

Client focus

• Identifying and actively responding to clients' wishes and needs.
• Deals with clients in a friendly manner.
• Shows involvement in the client's problem.
• Makes clients feel welcome.
• Approaches the client's question with a can-do mentality
• Being aware of one's own strengths and weaknesses: consciously working on personal development.
• Is focused on self-broadening and/or gaining more in-depth knowledge.
• Follows relevant training programmes and/or looks for opportunities to gain experience.
• Seeks and uses opportunities for personal development.