General Assistant(External Applications Only - Moutsiya)

Cashbuild; South Africa; On-site; ZAR 100,000 - 167,000; Full time

Job summary

Cashbuild is seeking a General Assistant to deliver comprehensive customer service in-store, assist with merchandising, shelf pricing, and housekeeping within the assigned area in South Africa. The role requires flexibility to work shifts, including weekends and public holidays, and to communicate in English and the local dominant language.

Although external applications are noted, the position emphasizes safety, accuracy in labeling, and proactive stock management, with duties spanning customer

Qualifications

• Minimum Grade 10 or NQF 3 and 1 year work related experience or Grade 12 without related work experience.
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Valid South African ID or work permit; ability to perform basic calculations.
• Willing to work shifts, weekends and public holidays; able to work under pressure.

Responsibilities

• Provide excellent customer service and assist with queries.
• Merchandise stock and ensure planogram compliance and shelf labelling.
• Maintain housekeeping and ensure area is safe and accessible.
• Adhere to OHSA safety requirements and report discrepancies.
• Report damaged stock to Store Manager.

Skills

Communication skills

Numeracy

Education

Grade 10 / NQF 3

Grade 12

Job description

## About the job General Assistant(External Applications Only - Moutsiya)### **Description:**Ensure comprehensive Customer service in Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.### **Requirement:*** Minimum Grade 10 or NQF 3 and 1 (one) year work related experience or* Grade 12 without related work experience* Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.* Valid South African ID or work permit* Ability to perform basic calculations accurately.* Must be willing to work shifts, weekends and public holidays* Must be able to work under pressure### ****Key Performance Area:******Customer Service*** Advise and assist Customers on correct products and queries.* Assist with and resolve Customer complaints**Merchandising Standards*** Bulk stock area to be merchandised safely and according to Store layout plan* Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.**Housekeeping*** Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.* Correct shelf price labelling within area of responsibility.* Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule**Safety (OHSA) Requirements*** Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility* Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store* Report any discrepancies to the Store Manager* **Manage Stock Loss*** Report damaged stock within area of responsibility to Store Manager### ****Values:******Integrity*** Complying with generally accepted standards in activities related to the position.* keeps promises.* creates realistic expectations.* is sincere.* handles sensitive information carefully.* shows awareness of values, indicates when boundaries are crossed.**Accuracy*** Effectively handling detailed information and being consistently attentive to details.* Works in an orderly fashion.* Ensures that matters are handled in an orderly and accurate manner from start to finish.* Prevents mistakes.* Invests energy in checking his/her work for mistakes.**Client focus*** Identifying and actively responding to clients' wishes and needs.* Deals with clients in a friendly manner.* Shows involvement in the client's problem.* Makes clients feel welcome.* Approaches the client's question with a can-do mentality**Personal development*** Being aware of one's own strengths and weaknesses: consciously working on personal development.* Is focused on self-broadening and/or gaining more in-depth knowledge.* Follows relevant training programmes and/or looks for opportunities to gain experience.* Seeks and uses opportunities for personal development.* Asks for feedback in order to learn