General Assistant (External Applications Only-KARENPARK)

Cashbuild; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail company in Pretoria is seeking a General Assistant to provide excellent customer service and manage store merchandising. The ideal candidate should have a minimum of Grade 10 or equivalent and experience in customer service. Responsibilities include assisting customers, maintaining stock levels, and ensuring safety compliance. Join a dynamic team dedicated to service excellence.

Qualifications

• Minimum Grade 10 or NQF 3 with 1 year of work-related experience.
• Ability to communicate in English and the dominant language spoken.
• Willingness to work shifts, weekends, and public holidays.

Responsibilities

• Ensure comprehensive customer service in-store.
• Merchandise stock and ensure safety compliance.

Skills

Customer service

Communication in English

Basic calculations

Ability to work under pressure

Education

Minimum Grade 10 or NQF 3

Grade 12 without related work experience

Job description

Description

About the job: General Assistant (External Applications Only-KARENPARK)

Ensure comprehensive customer service in-store. Merchandising of stock, shelf price labeling, and housekeeping within the designated area of responsibility.

Requirements

• Minimum Grade 10 or NQF 3 with 1 year of work-related experience, or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the geographical area
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Willingness to work shifts, weekends, and public holidays
• Ability to work under pressure

Key Performance Areas

Customer Service

• Advise and assist customers on correct products and queries
• Assist with and resolve customer complaints

Merchandising Standards

• Merchandise bulk stock area safely and according to store layout plan
• Ensure your area is fully merchandised according to store layout and planograms

Housekeeping

• Keep your area free of obstacles, merchandise stock immediately after receipt, and ensure customer safety
• Maintain correct shelf price labeling
• Complete checklists as required when on duty, including canteen and toilet/showers schedule

Safety (OHSA) Requirements

• Ensure safety compliance (use of safety gear, safety of customers and staff)
• Ensure responsible stock is safe for customers and colleagues
• Report discrepancies and damaged stock to the Store Manager
• Manage stock loss

Values

Integrity

• Comply with accepted standards and keep promises
• Create realistic expectations, be sincere, handle sensitive information carefully
• Be aware of values and boundaries

Accuracy

• Handle detailed information attentively and work in an orderly fashion
• Ensure accuracy from start to finish and check work for mistakes

Client Focus

• Respond actively to clients' needs and wishes
• Deal friendly, show involvement, and make clients feel welcome
• Approach questions with a can-do attitude

Personal Development

• Be aware of strengths and weaknesses, seek growth opportunities
• Follow training and seek feedback for improvement