General Assistant (External Applications Only)

Cashbuild; Vryheid; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail company in Vryheid is seeking a General Assistant to provide excellent customer service and ensure merchandise is correctly displayed. The ideal candidate will have at least a Grade 10 or NQF 3 qualification with some work experience. Responsibilities include assisting customers, maintaining store standards, and ensuring safety compliance. This position requires effective communication and the ability to work flexible hours.

Qualifications

• Ability to perform basic calculations accurately.
• Willingness to work shifts, weekends, and public holidays.
• Valid South African ID or work permit.

Responsibilities

• Ensure comprehensive customer service in store.
• Merchandising of stock and shelf price labeling.
• Maintain store housekeeping standards.

Skills

Customer service

Communication in English

Ability to work under pressure

Basic calculations

Education

Grade 10 or NQF 3 + 1 year experience

Grade 12 without experience

Job description

Description

About the job: General Assistant (External Applications Only)

Ensure comprehensive customer service in store. Merchandising of stock, shelf price labeling, and housekeeping within the designated area of responsibility.

Requirements

• Minimum Grade 10 or NQF 3 and 1 year of work-related experience, or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Willingness to work shifts, weekends, and public holidays
• Ability to work under pressure

Key Performance Areas

Customer Service

• Advise and assist customers on correct products and queries
• Assist with and resolve customer complaints

Merchandising Standards

• Merchandise bulk stock area safely and according to store layout plan
• Ensure your area is fully merchandised according to store layout and planograms

Housekeeping

• Keep your area free of obstacles, merchandize stock immediately upon receipt, and ensure customer safety in your aisle
• Maintain correct shelf price labeling
• Complete checklists as required when on duty, including canteen and toilet/shower schedules

Safety (OHSA) Requirements

• Ensure safety compliance within your area (use of safety gear, customer and staff safety)
• Ensure stock is merchandised safely for customers and colleagues
• Report discrepancies and damaged stock to the store manager
• Manage stock loss

Values

Integrity

• Comply with accepted standards, keep promises, create realistic expectations, be sincere, handle sensitive information carefully, and be aware of boundaries

Accuracy

• Handle detailed information attentively, work orderly, ensure accuracy, prevent mistakes, and check work thoroughly

Client Focus

• Respond actively to clients' needs, deal friendly, involve in problems, make clients feel welcome, and approach queries positively

Personal Development

• Recognize strengths and weaknesses, work on personal growth, seek training and experience opportunities, and ask for feedback