General Assistant (External Applications Only)

Cashbuild; Vryheid; On-site; ZAR 15 000 - 25 000; Full time

Job summary

An established industry player is seeking a General Assistant to deliver exceptional customer service in a retail environment. In this role, you will merchandise stock, assist customers with their queries, and maintain high housekeeping standards. The ideal candidate will have a Grade 10 or higher, strong communication skills, and the ability to work under pressure. Your contributions will directly impact customer satisfaction and operational efficiency. If you thrive in a dynamic environment and are eager to help others, this opportunity is perfect for you.

Qualifications

• Minimum Grade 10 or NQF 3 with 1 year experience, or Grade 12 without experience.
• Ability to communicate in English and local languages.

Responsibilities

• Ensure comprehensive customer service and assist with product queries.
• Merchandise stock according to store layout and maintain housekeeping.

Skills

Customer Service

Communication Skills

Basic Calculations

Problem Solving

Ability to Work Under Pressure

Education

Grade 10 or NQF 3

Grade 12

Job description

Description

About the job: General Assistant (External Applications Only)

Ensure comprehensive customer service in store. Merchandising of stock, shelf price labelling, and housekeeping within the designated area of responsibility.

Requirements

• Minimum Grade 10 or NQF 3 and 1 year of work-related experience, or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Willingness to work shifts, weekends, and public holidays
• Ability to work under pressure

Customer Service

• Advise and assist customers on correct products and queries
• Assist with and resolve customer complaints

Merchandising Standards

• Merchandise bulk stock areas safely and according to store layout plan
• Ensure your area is fully merchandised according to store layout and planograms

Housekeeping

• Keep your area free of obstacles, merchandise stock immediately upon receipt, and ensure customer safety in your aisle
• Maintain correct shelf price labelling within your area of responsibility
• Complete checklists as required, including canteen and toilet/showers schedule

Safety (OHSA) Requirements

• Ensure safety compliance (use of safety gear, safety of customers and staff) within your area
• Ensure stock in your area is merchandised safely for customers and colleagues
• Report discrepancies to the store manager

Manage Stock Loss

Report damaged stock within your area to the store manager

Drive for Results

• Achieve set targets and complete work accurately and to standard
• Follow through on commitments and deliver quality standards

Solve Problems

• Identify root causes of problems and resolve or escalate accordingly

Make Decisions

• Make decisions within company policies and timelines, considering consequences

Plan

Plan within operational and departmental policies and procedures

Handle Pressure

Manage pressure effectively and maintain consistent responses

Collaborate

• Demonstrate courtesy and willingness to assist customers, suppliers, and colleagues

Communicate

• Communicate courteously and effectively, sharing relevant information with stakeholders