General Assistant (External Applications Only)

Cashbuild; Tzaneen; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail company in Tzaneen is seeking a General Assistant to ensure exceptional customer service, manage merchandising standards, and maintain safety compliance. Candidates should have at least Grade 10 or 12, communicate well in English, and be able to work under pressure. The role requires shift work, including weekends and public holidays.

Qualifications

• Minimum Grade 10 or NQF 3 and 1 year of work-related experience.
• Grade 12 without related work experience acceptable.
• Valid South African ID or work permit required.

Responsibilities

• Ensure comprehensive customer service in-store.
• Assist and resolve customer complaints.
• Merchandise products according to store layout.

Skills

Customer service

Merchandising

Basic calculations

Communication

Ability to work under pressure

Education

Grade 10 or NQF 3

Grade 12

Job description

Description

About the job: General Assistant (External Applications Only)

Ensure comprehensive customer service in-store. Merchandising of stock, shelf price labeling, and housekeeping within the designated area of responsibility.

Requirements

• Minimum Grade 10 or NQF 3 and 1 year of work-related experience, or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Valid South African ID or work permit
• Ability to perform basic calculations accurately.
• Willingness to work shifts, weekends, and public holidays
• Ability to work under pressure

Key Performance Areas

Customer Service

• Advise and assist customers on correct products and queries.
• Assist with and resolve customer complaints.

Merchandising Standards

• Merchandise bulk stock areas safely and according to store layout plan.
• Ensure your area of responsibility is fully merchandised according to store layout and planograms.

Housekeeping

• Keep your area free of obstacles, merchandise stock immediately upon receipt, and ensure customer access without risk of injury.
• Maintain correct shelf price labeling within your area.
• Complete checklists as required when on duty, including canteen and toilet/showers schedule.

Safety (OHSA) Requirements

• Ensure safety compliance (e.g., use of safety gear, safety of customers and staff) within your area.
• Ensure stock is merchandised safely to prevent accidents.
• Report discrepancies and damaged stock to the Store Manager.
• Manage stock loss effectively.

Values

Integrity

• Adhere to accepted standards and handle sensitive information carefully.
• Keep promises, create realistic expectations, and show sincerity.
• Be aware of values and boundaries.

Accuracy

• Handle detailed information attentively and work in an orderly manner.
• Ensure tasks are completed accurately and check work for mistakes.

Client Focus

• Respond actively to clients' needs and wishes.
• Deal with clients in a friendly manner, making them feel welcome.
• Approach client questions with a positive attitude.

Personal Development

• Recognize personal strengths and weaknesses; seek opportunities for growth.
• Engage in training and gain experience.
• Seek feedback for improvement.