General Assistant(External Applications Only)

Cashbuild; Springs; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company is looking for a General Assistant who will ensure top-notch customer service and maintain merchandising standards in store. Candidates should have at least a minimum Grade 10 with relevant experience or a Grade 12 qualification. The role requires effective communication skills in English and the local language, along with the ability to work shifts and under pressure.

Qualifications

• Minimum Grade 10 or NQF 3 with 1 year experience, or Grade 12 with no experience.
• Ability to communicate in English and local language.
• Valid South African ID or work permit required.

Responsibilities

• Ensure comprehensive customer service in store.
• Assist with merchandising and stock pricing.
• Maintain safety compliance and manage stock loss.

Skills

Customer Service

Communication

Basic Calculations

Ability to Work under Pressure

Education

Minimum Grade 10 or NQF 3

Grade 12

Job description

Description

About the job: General Assistant (External Applications Only)

Ensure comprehensive customer service in store. Merchandising of stock, shelf price labeling, and housekeeping within the designated area of responsibility.

Requirements

• Minimum Grade 10 or NQF 3 and 1 year of work-related experience, or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the area
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Willing to work shifts, weekends, and public holidays
• Ability to work under pressure

Key Performance Areas

Customer Service

• Advise and assist customers on products and queries
• Assist with and resolve customer complaints

Merchandising Standards

• Merchandise bulk stock areas safely and according to store layout plan
• Ensure your area is fully merchandised according to store layout and planograms

Housekeeping

• Keep your area obstacle-free, merchandise stock promptly, and ensure customer safety
• Maintain correct shelf price labeling
• Complete checklists as required, including canteen and toilet/shower schedules

Safety (OHSA) Requirements

• Ensure safety compliance, use of safety gear, and safety of customers and staff within your area
• Report discrepancies and damaged stock to the store manager
• Manage stock loss

Values

Integrity

• Adhere to accepted standards and keep promises
• Create realistic expectations and handle sensitive information carefully

Accuracy

• Handle detailed information attentively and work in an orderly fashion
• Check work for mistakes and prevent errors

Client Focus

• Respond to clients' needs and wishes actively
• Deal with clients in a friendly manner and make them feel welcome

Personal Development

• Recognize personal strengths and weaknesses and pursue self-broadening opportunities
• Engage in relevant training and seek feedback for growth