General Assistant (External Applications Only)

Cashbuild; Rustenburg; On-site; ZAR 20,000 - 30,000; Full time

Job summary

A leading company in the retail sector seeks a General Assistant in Rustenburg. The role involves ensuring excellent customer service, merchandising stock, and maintaining safety compliance. Candidates should possess at least Grade 10 and be willing to work shifts. A strong focus on client relations and accuracy is essential.

Qualifications

• Minimum Grade 10 or Grade 12 without related experience required.
• Ability to communicate in English and local language.
• Willingness to work shifts, weekends, and public holidays.

Responsibilities

• Provide customer service, assist with queries and complaints.
• Merchandise stock according to store layout and maintain housekeeper standards.
• Ensure safety and compliance in the work area.

Skills

Customer Service

Communication

Basic Calculations

Ability to Work Under Pressure

Education

Minimum Grade 10 or NQF 3

Grade 12

Job description

Description

About the job: General Assistant (External Applications Only)

Ensure comprehensive customer service in-store. Merchandising of stock, shelf price labeling, and housekeeping within the designated area of responsibility.

Requirements

• Minimum Grade 10 or NQF 3 and 1 year of work-related experience, or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Willing to work shifts, weekends, and public holidays
• Ability to work under pressure

Key Performance Areas

Customer Service

• Advise and assist customers on correct products and queries
• Assist with and resolve customer complaints

Merchandising Standards

• Merchandise bulk stock areas safely and according to store layout plan
• Ensure your area is fully merchandised according to store layout and planograms

Housekeeping

• Keep your area obstacle-free, merchandise stock immediately upon receipt, and ensure customer safety in aisles
• Maintain correct shelf price labeling within your area
• Complete checklists as required, including canteen and toilet/showers schedule

Safety (OHSA) Requirements

• Ensure safety compliance (use of safety gear, safety of customers and staff) within your area
• Ensure stock is merchandised safely to prevent accidents
• Report discrepancies and damaged stock to the Store Manager
• Manage stock loss

Values

Integrity

• Follow accepted standards, keep promises, create realistic expectations, handle sensitive information carefully, and be aware of boundaries

Accuracy

• Handle detailed information attentively, work in an organized manner, ensure accuracy, prevent mistakes, and check work thoroughly

Client Focus

• Respond actively to clients' needs, deal friendly, involve in problem-solving, make clients feel welcome, and approach questions positively

Personal Development

• Be aware of personal strengths and weaknesses, seek growth opportunities, participate in training, and ask for feedback