General Assistant (External Applications Only)

Cashbuild; Qonce; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Une entreprise de vente au détail recherche un Assistant Général pour assurer un service client de qualité, gérer les stocks et maintenir les normes de merchandising. Le candidat idéal doit avoir au moins Grade 10/NQF 3 et être capable de travailler sous pression et en équipe. Ce rôle exige une communication efficace et un bon sens du service à la clientèle, avec la volonté de travailler en horaires de décalés.

Qualifications

• Capacité à communiquer en anglais et en langue dominante locale.
• Un an d'expérience de travail pertinente ou équivalent.
• Capacité à effectuer des calculs de base.

Responsibilities

• Assurer un service client complet en magasin.
• Merchandising des produits et étiquetage des prix des étagères.
• Gérer les plaintes des clients et résoudre les problèmes.

Skills

Communication

Service à la clientèle

Travail sous pression

Gestion des stocks

Education

Minimum Grade 10 ou NQF 3

Grade 12 sans expérience

Job description

Description

About the job: General Assistant (External Applications Only)

Ensure comprehensive customer service in-store. Merchandising of stock, shelf price labeling, and housekeeping within the designated area of responsibility.

Requirements

• Minimum Grade 10 or NQF 3 and 1 year of work-related experience, or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Willing to work shifts, weekends, and public holidays
• Ability to work under pressure

Key Performance Areas

Customer Service

• Advise and assist customers on correct products and queries
• Assist with and resolve customer complaints

Merchandising Standards

• Merchandise bulk stock area safely and according to store layout plan
• Ensure your area is fully merchandised according to store layout and planograms

Housekeeping

• Keep your area obstacle-free, merchandise stock immediately upon receipt, and ensure customer safety in your aisle
• Ensure correct shelf price labeling within your area
• Complete checklists as required when on duty, including canteen and toilet/showers schedule

Safety (OHSA) Requirements

• Comply with safety (OHSA) standards, including use of safety gear and ensuring safety of customers and staff
• Ensure stock is merchandised safely in your area
• Report discrepancies and damaged stock to the store manager
• Manage stock loss

Values

Integrity

• Adhere to accepted standards, keep promises, create realistic expectations, and handle sensitive information carefully

Accuracy

• Handle detailed information attentively, work orderly, ensure accuracy, prevent mistakes, and check work thoroughly

Client Focus

• Respond actively to clients' needs, deal friendly, involve in problem-solving, make clients feel welcome, and approach questions positively

Personal Development

• Be aware of personal strengths and weaknesses, seek training and experience, pursue personal growth, and seek feedback